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Brand Certified

Chipotle Mexican Grill

3.8
(375 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Walnut Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1158 Locust St, Walnut Creek, CA
94596, United States

Hours

Reviews

3.8
375 reviews
5 stars
185
4 stars
66
3 stars
46
2 stars
24
1 star
54

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers complained about stingy portion sizes, with reports of bowls and burritos being inadequately filled.

Customer Service

There were numerous complaints about rude and unhelpful staff, with some customers feeling disrespected during their interactions.

Food Quality

While some reviews praised the freshness and taste of the food, others reported issues such as finding hair or bugs in their meals, indicating inconsistent food hygiene.

Cleanliness

Several customers noted that the restaurant was not clean, with dirty tables and floors being a recurring theme.

Mixed Experiences

Overall, experiences varied widely, with some customers having positive interactions and enjoying their meals, while others had significant complaints about service and food quality.
  • HW
    Henry Wood
    Feb 13, 2026
    1.0
    Gives you half a scoop of chicken, and calls it a serving. Chipoltle is greedy but this was insane.
  • KW
    Koko W
    Dec 13, 2025
    5.0
    Fresh food, great atmosphere, friendly staff, what else can anyone wish for? I always feel like chipotle is Mexican food in steroids, you create your own selection there way you want it, burrito or bowl rice or lettuce or both, chicken pork beef or no meat... I love this place
  • SN
    Samveda Narkadamilli
    Dec 6, 2025
    1.0
    Wrapped my burrito so badly that when I opened it opened up and spilled everywhere. Went back for a double tortilla and they still messed it up. Food is falling out of the bottom. Terrible service and attitude from the employees. Ratios of the ingredients were completely off; I was given almost no rice but about a whole cup of cheese. Please train your employees better, what if I had gone home and not noticed that the wrap was badly done? How would I have eaten it then? Please fix this issue ASAP, customers need to eat properly.
  • SH
    Sophia Hidago
    Nov 29, 2025
    5.0
    The Chipotle in Walnut Creek gets more hate than it deserves. People act like every visit should be perfect, but this place is usually fine. The food tastes good, and most days the ingredients are fresh and hot. Yes, the line can be long, and sometimes they run out of something. That happens when a lot of people come in at once. The workers are moving fast and doing a hard job, and they still keep things going. If your bowl is not stacked every time, it is not the end of the world. You can ask for a little more of something and they often help. Online orders can be a bit late, but they try to catch up. The tables and floors are not always spotless, yet the place is still so safe and clean enough. Overall, this location is a solid choice, and people should cut it some slack.
  • MW
    Matthew White
    Nov 18, 2025
    1.0
    This location used to serve adequate portions but has stoped doing so. Tonight I spend over $40 for two meals where I added double everything (chicken, rice, lettuce, guacamole, etc) and my bowls were still only half full. When I used to order double everything it was overflowing before. Tonight I’m still hungry after ordering a double everything bowl. Don’t waste your money here! You can get an entire chicken and two sides from Limon to go for $40. Not coming here again anytime soon!

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill in Walnut Creek located?

Chipotle Mexican Grill is located at 1158 Locust St, Walnut Creek, CA 94596, near Broadway Plaza in Contra Costa.

What are the opening hours of Chipotle Mexican Grill in Walnut Creek?

Chipotle Walnut Creek is open every day from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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