Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Vista,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.0
691 reviews
5 stars
364
4 stars
156
3 stars
64
2 stars
44
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Miguel, Raul, and Crystal for their exceptional service.
Food Quality
Overall, the food received positive feedback for being delicious and well-prepared, although there were some complaints about inconsistencies in quality.
Speed of Service
Customers frequently noted the quick service, especially at the drive-thru, contributing to a positive dining experience.
Cleanliness
The restaurant was often described as clean and well-maintained, enhancing the overall customer experience.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding poor service and food quality on certain occasions, indicating inconsistency.
- CRCecilia RojasNov 10, 20251.0On Friday, 11/7/2025 I ordered a Classic Tostada to take home. 20 minutes later I felt sick with stomach problems that continued throughout the night and the next few days. I called location 3 times and phone was never answered. I wanted to report my symptoms and ask if they had received any other customers reports of illness and that my suspicion that the food was tainted and they should make sure that food was fresh and at correct temperature. I choose to leave a message since no answer and left my phone number and a request to please return my call. As of today no one has called. Please take caution at this location. I think I will contact health department to check on this. Yvonne R.
- CCChristy CrenshawSep 30, 20255.0Quick service at the drive thru, and was actually able to understand the voice coming thru the drive thru box
- BBBekeeSep 27, 20255.0Miguel has exceptional customer service. He was very helpful, kind, and thoughtful. Will be coming back again! - E
- MHMilton HansonSep 11, 20255.0Very fast well boxed and the chicken was very moist
- VGVirginia GalindoSep 5, 20255.0I visited this place yesterday. I was impressed how the chicken was perfectly cooked. It was juicy and tasty also customer service was great! For sure I will return. Thank you
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Vista, CA?
El Pollo Loco in Vista, CA is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 495 S Melrose Dr, Vista, CA 92081, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers Mexican cuisine, specializing in fire-grilled chicken prepared with a special marinade and handmade salsas and guacamole.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco in Vista has a drive-through service for convenient ordering.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards as payment options.
How can I place an order at El Pollo Loco?
You can order online through their menu link at https://order.elpolloloco.com/menu/ or use the El Pollo Loco mobile app available in the Apple App Store.
How can I contact El Pollo Loco by phone or email?
You can reach El Pollo Loco at +1 760-643-0600 or email them at epl3885@eplfranchisee.com.
Are there any nearby restaurants where I can explore different cuisines after visiting El Pollo Loco?
Yes, nearby you can visit Pho-Ever or Phô-Ever Vietnamese Cuisine for Vietnamese food, Thai One On for Thai cuisine, and Ohana Hawaiian BBQ for Hawaiian barbecue dishes.
What nearby amenities can I find around El Pollo Loco in Vista?
Close to El Pollo Loco are spas like Melrose Spa Vista, nail salons such as J's Nails and Spa and ProfessioNAIL, and fitness centers like Aequitas Fitness, providing options for relaxation and wellness.
Which nearby places can help me with banking or financial services near El Pollo Loco?
Nearby financial services include Comerica Bank and a LibertyX Bitcoin ATM for convenient banking and currency exchange needs.