Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Visalia, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
167 reviews
5 stars
99
4 stars
20
3 stars
13
2 stars
7
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are mixed reviews about customer service, with some praising friendly staff while others report rude and unhelpful employees.
Food Quality
Food quality is inconsistent; some customers enjoyed the taste while others reported issues with undercooked or dry chicken.
Cleanliness
Cleanliness varies by location, with some customers noting clean environments while others reported dirty tables and areas.
Order Accuracy
Multiple reviews mention issues with order accuracy, including missing items and incorrect orders.
Pricing
Customers find the pricing to be on the higher side, with some feeling that the value does not match the quality of food received.
- JPJesus Padilla5 days ago5.0Food is great and the service was excellent!!
- TSTonisha StokesNov 17, 20251.0Adrianna needs to lose her job. She’s so rude and lies to her manager about something so simple. She told me the salad didn’t come with dressing and I had to pay for it. I said since when. Then when I asked for a manager she decided to give me dressing without charging me. I’m so tired of her attitude. I will not be back until she no longer works there. The food isn’t that great to deal with attitude as expensive as it is.
- NMNathan MOct 20, 20251.0Have eaten there multiple times and everytime id get a chicken burrito I would get very sick. I started taking apart the burrito after ordering an realized the chicken isn't fully cooked. It was literally pink at the center. Undercooked chicken can contain salmonella, ecoli, campylobacteriosis. To the owner you need to talk to you cooks before someone get severely sick
- LJLovell St. JamesOct 4, 20255.0The staff is super polite and they threw in some churros for a slight inconvenience.
- BMBernice MartinezSep 18, 20251.0Went through the drive thru and the guy said it would take 20min for bone in chicken trying to convince us to get the other type of chicken when I said I would wait he said it would be more time 30 min are you sure? I said I don’t mind waiting then he said well for leg and thigh it’s going to be an hour! Never heard of chicken taking an hour to grill! Are they plucking the feathers and killing the chicken or what?! You can tell they just didn’t want to work!
Frequently Asked Questions About El Pollo Loco
What is El Pollo Loco known for?
El Pollo Loco specializes in fresh, authentic Mexican food featuring whole chickens marinated in a special recipe, fire-grilled on open-flame grills, and hand-cut into Mexican entrees.
What are the operating hours of El Pollo Loco in Visalia, CA?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Visalia?
El Pollo Loco is located at 636 W Riggin Ave, Visalia, CA 93291.
Does El Pollo Loco offer a drive-through service?
Yes, this El Pollo Loco location offers a drive-through service.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order food online from El Pollo Loco?
Yes, you can order online via their official ordering website or through the El Pollo Loco mobile app.
Does El Pollo Loco offer free Wi-Fi to customers?
Yes, free Wi-Fi is available for customers at this location.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit Garden Center at Tractor Supply for retail shopping or enjoy a coffee at Panera Bread or Starbucks.
Are there any other fast food options near El Pollo Loco?
Yes, nearby fast food options include In-N-Out Burger, McDonald's, Chipotle Mexican Grill, and Raising Cane's Chicken Fingers.
How can public transit help me reach El Pollo Loco and nearby places?
While specific transit stations are not listed, the cluster of nearby places like Tractor Supply Co., Grocery Outlet, and Panera Bread makes it convenient to visit El Pollo Loco along with errands in the area.