Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Many customers expressed disappointment in the food quality, noting that it has declined over time, with some describing the roast beef as tasting like deli meats or having a plastic flavor.
Service Issues
Numerous reviews highlighted poor service experiences, including rude employees, long wait times, and incorrect orders.
Cleanliness Concerns
Several customers reported unsanitary conditions in the restaurant, including dirty tables and floors, and issues with food safety.
Pricing
Customers frequently mentioned that prices have increased while portion sizes and food quality have decreased, leading to dissatisfaction with value.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and specific menu items, indicating that there are still positive experiences to be had.
AB
Allen Born
Jan 27, 2026
5.0
This is my favorite fast food joint!
PM
Paul Mendoza
Jan 20, 2026
4.0
It is very good food takes me back to my high schools days! Please support less frequented restaurants like this I would love to see it packed like other chains! Better than dealing with McDonald's and their employees by far!
PA
Phil Abram
Dec 10, 2025
5.0
I call it a Super Roast Beef , now it's called something else, but it's the best sandwich for me at Arby's ! Lettuce, tomato and red sauce on Arby's Roast Beef, Oh Yeah !!!
EA
Emily Acosta
Dec 7, 2025
1.0
We went through the drive through on 12/7/25. I got the classic roast beef sandwich. Took one bite and noticed that the meat was discolored. Not just one piece - practically all of it. It had a greenish/yellow color that was not just the lighting. It was also served at room temperature. I called to ask if that was normal for their roast beef. The person I spoke with didn’t know. I asked for a refund because there was no way I’d eat it. I was told I had to bring the sandwich in for a refund, even though I live 20 minutes away. I paid with card and had a receipt - easily could’ve been refunded over the phone. We will not be returning.