Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Victorville, CA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 11780 Amargosa Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.4
3,041 reviews
5 stars
1,121
4 stars
580
3 stars
441
2 stars
255
1 star
644
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from management, with specific mentions of rudeness and unprofessional behavior.
Food Quality
While many customers enjoyed the food, there were complaints about cold items, incorrect orders, and unsanitary conditions.
Wait Times
Customers frequently reported excessively long wait times for orders, both in the drive-thru and for online orders.
Cleanliness
Several reviews noted that the location was dirty and unsanitary, impacting the overall dining experience.
Management Issues
The management, particularly a manager named Sam, received significant criticism for handling customer complaints poorly and exhibiting a negative attitude.
- UKUgur KocerDec 31, 20251.0They did not take our order
- VEValerie EDec 7, 20251.0I've always been a fan of Sonic. However, I had a disappointing experience at the Sonic located at 11780 Amargosa Rd, Victorville, CA 92392, where Sam, the manager, works. She was quite rude and even raised her voice at me, which made me question why someone with such a demeanor is in a customer service role. Her attitude made me feel very uncomfortable. Run away from that sonic if she is still working there. She's dangerous.
- CVChris VonderaheNov 12, 20255.0Always a great experience and great food
- BDBlessed DailyOct 28, 20251.0DO NOT SPEND YOUR MONEY HERE. CLEARLY THE OWNERS DO NOT CARE ABOUT THE CUSTOMERS. THE CUSTOMER SERVICE ESPECIALLY FROM THE MANAGER SAM IS HORRIBLE, PREJUDICE AND VERY UNPROFESSIONAL. THE EMPLOYEE WAS NOT EDUCATED ON CREDIT CARD PROCESSING AND CHARGED MY CREDIT CARD GOT THE ORDER WRONG! THEN I WAS TOLD THEY WOULD HAVE TO CHARGE ME MORE TO FIX THE ORDER BECAUSE BY NOW AFTER BEING IN LINE FOR 30 MINS. TO ORDER??? HAPPY HOUR EXPIRED AND THE RUDE UNFRIENDLY MANAGER REFUSED TO HONOR THE HAPPY HOUR PRICE!. SAVE YOUR SELF THE TROUBLE. THIS PLACE NEEDS NEW MANGER SHE (SAM) WAS VERY UNPROFESSIONAL AND I STILL GOT CHARGED ON MY CREDIT CARD EVEN THOUGH THEY REFUNDED MY PURCHASE. YOU DIFFINANTLY LOST A CUSTOMER TODAY!..
- JMJennifer MartinSep 28, 20253.0It's just okay