McDonald's

3.4
2962 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable
  • BreakfastAvailable

Location

McDonald's
12254 Palmdale Road, Victorville, CA
92392, United States

Hours

Reviews

3.4
2,962 reviews
5 stars
1,055
4 stars
561
3 stars
480
2 stars
230
1 star
636

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Cleanliness

The dining area and facilities were often described as dirty and poorly maintained.

Food Issues

Customers frequently experienced problems with food quality, including incorrect orders, cold items, and unsatisfactory meal preparation.

Management Concerns

Several reviews highlighted issues with management, including lack of accountability and poor customer service responses.
  • MB
    Myron Brown
    Dec 24, 2025
    5.0
    Sandwich made to order
  • AS
    Adam Soto
    Dec 19, 2025
    1.0
    Worst location I’ve ever been to and I drive up and down California daily. Had to ask them multiple times to remake my burger because they kept prioritizing the drive through and forgetting about me. Pretty sure the stupid manger walked to the back room to avoid my glaring. Over all terrible, every employee is bouncing off the wall, every order is late, wrong, or missing something. Stood in the lobby for enough time to see I was not alone.
  • LE
    Lori Economou
    Dec 16, 2025
    4.0
    Ever since changing the inside of restaurant it seems they dont have enough employees and not enough direction posted about ordering online and how it will take at least 25-30 mins to get your food. The employees were nice but you can tell they are overworked. Enjoyed it much more when there was a door separating the dining room from the playground. I cant take my daughter there because of how loud it is. Would be nice if they offered a "quite room" for children with special needs/autism. So they too could still play without all the noise and chaos.
  • DR
    Darlene Reyes
    Dec 8, 2025
    1.0
    Stopped at this location on our way back from Vegas and had one of the worst customer-service experiences I’ve ever had. I was charged twice because the employee said the first transaction “did not go through.” My bank says otherwise — and so does my McDonald’s points history. When I asked how to fix it, I was told to “come back in the morning.” I explained we live an hour south of this location and asked what other options I had. The manager offered no resolution except repeating that I should call in the morning — even though she knew the store doesn’t answer the phone. I even called the number while standing right in front of her, showed her that it didn’t work, and she just shrugged and said “I don’t know.” If it wasn’t late and my grandkids weren’t hungry, I would’ve gone somewhere else. I’ve already emailed corporate, but I’m not sure if that will help. In the end, I ended up paying $150 for 3 Grinch meals and 2 Happy Meals because of their mistake and complete lack of accountability.
  • MO
    Mario Ordonez
    Dec 3, 2025
    1.0
    The inside customer dining area is filthy. No one takes the time to check. The soda machine is all dirty, and the trash container is overfilled. Very unpleasant to dine in.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Victorville, CA?

This McDonald's is open from 5:00 AM to midnight Monday to Wednesday and Sunday, from 5:00 AM to 4:00 AM on Thursday, 24 hours on Friday and Saturday.

Does this McDonald's offer delivery services?

Yes, McDonald's Victorville offers delivery, including same-day and no-contact delivery options.