Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff and incomplete orders.
Order Accuracy
Many reviews highlighted frequent issues with incorrect or missing items in orders.
Speed of Service
Customers consistently complained about long wait times, especially in the drive-thru.
Food Quality
Several customers noted that the food quality was inconsistent, with complaints about cold or poorly prepared items.
Staff Attitude
There were multiple mentions of unprofessional behavior from staff, contributing to a negative customer experience.
JB
Jimmy-James Barrios
Nov 11, 2025
1.0
This McDonald's is the worst!!! They lie about their hours and close early!!! Also since they close early the app still allows you to order and get charged but no one is at the drive thru!! Horrible service.
FS
Five Solas
Oct 27, 2025
1.0
Very disappointing. We stopped in for an ice cream and a coffee. Neither machine was working. The workers behind the counter offered no apology for the inconvenience. We had paid already with a card and were given an incorrect refund. When we asked for the refund to be corrected, the employee handed us money from the register rather than correcting the mistake on our card, saying only a sullen, “here you go.” While I surely understand having a hard day, this was poor service.
SR
Stephanie Rodriguez
Oct 24, 2025
1.0
I wish there was a way to input a different location on doordash and stop receiving my orders from this location. They always forget half the orders or an entire order. I pay for condiments, drinks, and still receive none of the items I pay for. I don’t want a link provided to me like the other posts. I want this to get fixed. I have worked in McDonalds in the past and I don’t understand how you can forget to place items that have been paid for in the bag. This is by far one of the worst services that has been provided. Who do we have to call to fix this? What corporate office do we need to contact to ensure we are getting what we have paid for and at least minimum customer support/services? They should allow us to pick where we want our services from if its not going to get fixed even after escalating this into the doordash app.
KM
Kevster Maximus
Oct 21, 2025
1.0
McDonald's is expensive and terrible for you but generally the employees are great people working hard and they deserve respect.
TW
Tierra White
Oct 5, 2025
3.0
Mannn I only eat here if I’m hungry and can’t think of nothing else like I gotta be in the mood. But the food isn’t that great they stay messing up orders like all the time. Especially door dash orders and then I gotta drive in to get the order fixed or just do without until the next day which defeats the purpose of paying delivery fees to still have to go up there. But my son love him some McDonald’s but get yall service together. But what made me write a review is they rushed my pick up order today, didn’t put my condiments in the bag that I included in the order, and then on my Big Mac they put the middle bun on the bottom, like dang get it together yall. And stop putting the fries upside down in the bag. And stop stuffing everything in one bag why yall put 3 meals in one bag and one of the fries in a small bag. Just terrible.