El Pollo Loco

4.2
1374 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Victorville,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
12294 Palmdale Dr, Victorville, CA
92392, United States

Hours

Reviews

4.2
1,374 reviews
5 stars
800
4 stars
294
3 stars
122
2 stars
50
1 star
108

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the food for being delicious and fresh, although there were complaints about overcooked and dry chicken.

Service Issues

Several reviews highlighted inconsistent service, with some customers experiencing friendly and helpful staff, while others reported rude behavior and long wait times.

Cleanliness

The restaurant was often noted for its cleanliness, contributing positively to the dining experience.

Ordering Experience

Many customers expressed frustration with the kiosk ordering system and issues with online orders, suggesting a preference for traditional counter service.

Pricing Concerns

Some customers felt that the prices were high compared to other locations, and there were complaints about portion sizes.
  • CS
    Chris Sanchez
    Nov 8, 2025
    5.0
    Excellent customer service!!!
  • BI
    Berraco Ivan
    Oct 21, 2025
    3.0
    Food was delicious and fresh. No counter service available. Customer must use the kiosk. Inconvenience to customer. I'd prefer someone taking my order. Staff was busy in back preparating food. We had to wait a while for extra untensils and sauce. Staff was kind when they were available.
  • AO
    Andre Origel
    Oct 4, 2025
    4.0
    It was fine food was good cool spot
  • MP
    Monica Prieto
    Aug 19, 2025
    5.0
    I’m here at least two times a week. Always have a great service get my food right away.. And the staff is always friendly ..
  • RH
    raylina hepler
    Aug 1, 2025
    1.0
    Went in for a pick up order for grubhub and was told all the bags were complete and all the bags were accounted for. After leaving and getting near the drop off destination I had a missed call and a voicemail stating I forgot a bag and when I arrived at the drop off location a woman from El Pollo Loco was tailgating me and then rolled down her window to harassing and verbally patronizing me for “forgetting” a bag so I explained to her exactly what happened and she still had a very unprofessional demeanor.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Victorville, CA?

El Pollo Loco in Victorville is open daily from 9:30 AM to 11:00 PM.

Where is El Pollo Loco located in Victorville?

It is located at 12294 Palmdale Dr, Victorville, CA 92392, United States.