El Pollo Loco

4.2
1382 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Victorville,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
12294 Palmdale Dr, Victorville, CA
92392, United States

Hours

Reviews

4.2
1,382 reviews
5 stars
805
4 stars
295
3 stars
123
2 stars
51
1 star
108

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some customers praising the flavor while others reported dry or overcooked chicken.

Customer Service

Customer service experiences vary; some customers reported excellent service while others encountered rude or unhelpful staff.

Cleanliness

The restaurant is generally noted for its cleanliness, with many customers appreciating the clean environment.

Ordering Process

Issues with the kiosk ordering system and online orders were highlighted, with some customers preferring traditional order methods.

Pricing

Customers expressed concerns about pricing, noting that it can be expensive compared to other locations.
  • LD
    LUPE DURAN
    4 days ago
    2.0
    Not even busy. Literally the only person to order except for the person that came in 5 minutes after me. Ordered 3 simple Al carbon tacos. 16 minutes later STILL waiting for them yet the person that ordered 5 minutes after me got his food immediately. Go up to the counter employee hands me a drink but no food. 4 minutes later hands me wrong order. Last time I came here they were offering churros for a good review soooo obviously they know their services is trash if they’re bribing people. If you’re going to demand $20/hr then you need to provide service warranting that pay.
  • FC
    Frances Chevalier
    Dec 15, 2025
    5.0
    The small pollo bowl for 5 dollars is the best deal
  • SM
    sean maschue
    Dec 12, 2025
    5.0
    This is a really nice Pollo loco. Obviously the chain has problems with their menu and quality like the fact that they abandon black beans and their tortillas are just complete crap. But the chicken is always good and of all the Pollo loco locations we visit this is one of the nicest. Great ambiance easy parking. Friendly staff even some nice views out the windows. Highly recommend this as a quick convenient stop if you use the phone app to order and have your order waiting for you when you swing through.
  • JP
    Jo Ann De Partee
    Dec 4, 2025
    4.0
    I'm just wondering if I actually received "DOUBLE CHICKEN " in my tostada??? Doesn't seem like it....
  • CS
    Chris Sanchez
    Nov 8, 2025
    5.0
    Excellent customer service!!!

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Victorville, CA?

El Pollo Loco in Victorville is open daily from 9:30 AM to 11:00 PM.

Where is El Pollo Loco located in Victorville?

It is located at 12294 Palmdale Dr, Victorville, CA 92392, United States.