Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Victorville,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,374 reviews
5 stars
800
4 stars
294
3 stars
122
2 stars
50
1 star
108
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the food for being delicious and fresh, although there were complaints about overcooked and dry chicken.
Service Issues
Several reviews highlighted inconsistent service, with some customers experiencing friendly and helpful staff, while others reported rude behavior and long wait times.
Cleanliness
The restaurant was often noted for its cleanliness, contributing positively to the dining experience.
Ordering Experience
Many customers expressed frustration with the kiosk ordering system and issues with online orders, suggesting a preference for traditional counter service.
Pricing Concerns
Some customers felt that the prices were high compared to other locations, and there were complaints about portion sizes.
- CSChris SanchezNov 8, 20255.0Excellent customer service!!!
- BIBerraco IvanOct 21, 20253.0Food was delicious and fresh. No counter service available. Customer must use the kiosk. Inconvenience to customer. I'd prefer someone taking my order. Staff was busy in back preparating food. We had to wait a while for extra untensils and sauce. Staff was kind when they were available.
- AOAndre OrigelOct 4, 20254.0It was fine food was good cool spot
- MPMonica PrietoAug 19, 20255.0I’m here at least two times a week. Always have a great service get my food right away.. And the staff is always friendly ..
- RHraylina heplerAug 1, 20251.0Went in for a pick up order for grubhub and was told all the bags were complete and all the bags were accounted for. After leaving and getting near the drop off destination I had a missed call and a voicemail stating I forgot a bag and when I arrived at the drop off location a woman from El Pollo Loco was tailgating me and then rolled down her window to harassing and verbally patronizing me for “forgetting” a bag so I explained to her exactly what happened and she still had a very unprofessional demeanor.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Victorville, CA?
El Pollo Loco in Victorville is open daily from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located in Victorville?
It is located at 12294 Palmdale Dr, Victorville, CA 92392, United States.
What types of cuisine does El Pollo Loco offer?
El Pollo Loco specializes in Mexican cuisine with a focus on fire-grilled chicken and handmade fresh ingredients such as guacamole and salsas.
Can I order food from El Pollo Loco online?
Yes, you can order from their menu online via their official ordering website or the El Pollo Loco mobile app.
Does El Pollo Loco accept credit card payments?
Yes, they accept American Express, Discover, and Visa credit cards.
Does this El Pollo Loco location have a drive-thru service?
Yes, this location offers a drive-thru service for your convenience.
Is free Wi-Fi available at El Pollo Loco in Victorville?
Yes, free Wi-Fi is available at this location for customers.
What popular restaurants are located near El Pollo Loco in Victorville?
Nearby restaurants include Domino's Pizza, Chipotle Mexican Grill, Wingstop, McDonald's, Taco Bell, Jersey Mike's Subs, Crumbl Cookies, sweetFrog Premium Frozen Yogurt, and Wendy's.
Are there any convenient stores or pharmacies near El Pollo Loco?
Yes, nearby you can find Walgreens pharmacy and Walmart retail store for your shopping needs.
What other services can I find near El Pollo Loco?
Besides dining, nearby services include Metro by T-Mobile mobile store, Sally Beauty, Great Clips hair salon, USPS post office, Les Schwab Tire Center, and AT&T Store for mobile and repair needs.