Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Victorville,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,382 reviews
5 stars
805
4 stars
295
3 stars
123
2 stars
51
1 star
108
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some customers praising the flavor while others reported dry or overcooked chicken.
Customer Service
Customer service experiences vary; some customers reported excellent service while others encountered rude or unhelpful staff.
Cleanliness
The restaurant is generally noted for its cleanliness, with many customers appreciating the clean environment.
Ordering Process
Issues with the kiosk ordering system and online orders were highlighted, with some customers preferring traditional order methods.
Pricing
Customers expressed concerns about pricing, noting that it can be expensive compared to other locations.
- LDLUPE DURAN4 days ago2.0Not even busy. Literally the only person to order except for the person that came in 5 minutes after me. Ordered 3 simple Al carbon tacos. 16 minutes later STILL waiting for them yet the person that ordered 5 minutes after me got his food immediately. Go up to the counter employee hands me a drink but no food. 4 minutes later hands me wrong order. Last time I came here they were offering churros for a good review soooo obviously they know their services is trash if they’re bribing people. If you’re going to demand $20/hr then you need to provide service warranting that pay.
- FCFrances ChevalierDec 15, 20255.0The small pollo bowl for 5 dollars is the best deal
- SMsean maschueDec 12, 20255.0This is a really nice Pollo loco. Obviously the chain has problems with their menu and quality like the fact that they abandon black beans and their tortillas are just complete crap. But the chicken is always good and of all the Pollo loco locations we visit this is one of the nicest. Great ambiance easy parking. Friendly staff even some nice views out the windows. Highly recommend this as a quick convenient stop if you use the phone app to order and have your order waiting for you when you swing through.
- JPJo Ann De ParteeDec 4, 20254.0I'm just wondering if I actually received "DOUBLE CHICKEN " in my tostada??? Doesn't seem like it....
- CSChris SanchezNov 8, 20255.0Excellent customer service!!!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Victorville, CA?
El Pollo Loco in Victorville is open daily from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located in Victorville?
It is located at 12294 Palmdale Dr, Victorville, CA 92392, United States.
What types of cuisine does El Pollo Loco offer?
El Pollo Loco specializes in Mexican cuisine with a focus on fire-grilled chicken and handmade fresh ingredients such as guacamole and salsas.
Can I order food from El Pollo Loco online?
Yes, you can order from their menu online via their official ordering website or the El Pollo Loco mobile app.
Does El Pollo Loco accept credit card payments?
Yes, they accept American Express, Discover, and Visa credit cards.
Does this El Pollo Loco location have a drive-thru service?
Yes, this location offers a drive-thru service for your convenience.
Is free Wi-Fi available at El Pollo Loco in Victorville?
Yes, free Wi-Fi is available at this location for customers.
What popular restaurants are located near El Pollo Loco in Victorville?
Nearby restaurants include Domino's Pizza, Chipotle Mexican Grill, Wingstop, McDonald's, Taco Bell, Jersey Mike's Subs, Crumbl Cookies, sweetFrog Premium Frozen Yogurt, and Wendy's.
Are there any convenient stores or pharmacies near El Pollo Loco?
Yes, nearby you can find Walgreens pharmacy and Walmart retail store for your shopping needs.
What other services can I find near El Pollo Loco?
Besides dining, nearby services include Metro by T-Mobile mobile store, Sally Beauty, Great Clips hair salon, USPS post office, Les Schwab Tire Center, and AT&T Store for mobile and repair needs.