El Pollo Loco

4.3
1199 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Victorville,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
14456 Seventh St, Victorville, CA
92395, United States

Hours

Reviews

4.3
1,199 reviews
5 stars
735
4 stars
253
3 stars
99
2 stars
33
1 star
79

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the fresh and delicious offerings, while others reported issues with overcooked or cold items.

Customer Service

Customer service experiences vary; many praised friendly and efficient staff, while some reported rude interactions and order mistakes.

Cleanliness

Cleanliness is inconsistent; some locations are noted for being clean, while others received complaints about unsanitary conditions.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect modifications.
  • AH
    Adhi Hadimulya
    2 days ago
    5.0
    Love the place and sooo delicious 😋
  • RB
    Rachelle Broda
    4 days ago
    1.0
    Terrible. They got my whole order wrong. I think they did it on purposes. Those kind of people dont deserve to work. God sees yall. Two girls talking and laughing while getting my order wrong on purpose.I wasnt rude back or even rude and im on a diet.Ordered a coke zero with light ice so they thought they would be funny and put my coke in a small cup.then I said you gave me the wrong drink and they gave my two extra drinks I had no room for.Ordered my son a kids meal with mac n cheese and he got rice. Karma thats all I can say. I hope your manager sees this.
  • DM
    Deborah Moats
    Nov 22, 2025
    1.0
    I went to the drive-thru. I paid $18 for 8 piece leg and thighs. They were the smallest drumsticks I’ve ever seen and very small amount of meat on the thighs. I don’t eat meat but I took them to a pot luck gathering. When I opened them up I was embarrassed. They didn’t look anything like the advertisement on TV. What a waste of money!
  • TW
    This food Wack
    Sep 16, 2025
    1.0
    Got a burrito and barely any chicken mostly just bean and rice come on now
  • GI
    Gene Ramos II
    Sep 12, 2025
    5.0
    Everything is so good and fresh the options of drinks are outstanding. The restrooms and restaurant is always clean at every location I have been told. The employees are very friendly and efficient. Most employees speak spanish as well. They also offer a military discount. This is the best chicken fast food establishment, there is.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Victorville?

El Pollo Loco in Victorville is open every day from 9:30 AM to 10:00 PM.

Where is El Pollo Loco in Victorville located?

It is located at 14456 Seventh St, Victorville, CA 92395, USA.