El Pollo Loco

4.2
1250 reviews
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Business Details

14401 Bear Valley Rd, Victorville, CA
92392, United States
(760) 949-9163
https://restaurants.elpolloloco.com/ca/victorville/14401-bear-valley-rd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Victorville,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
14401 Bear Valley Rd, Victorville, CA
92392, United States

Hours

Reviews

4.2
1,250 reviews
5 stars
758
4 stars
255
3 stars
107
2 stars
40
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Food Quality

While some reviews noted great food, others reported issues with freshness and preparation, including overcooked and raw items.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant and restrooms, with some describing them as dirty.

Pricing

Customers mentioned rising prices for food items and extra charges for sauces, leading to mixed feelings about value.

Overall Experience

Overall, many customers enjoyed their visits, citing good food and service, but there were notable complaints that affected some experiences.
  • KB
    KeinSandHier777 Berg
    5 days ago
    4.0
    Service is great, food is good. Scary area. Lots of homeless people. Drive thru recommended.
  • GP
    golden pancho
    Nov 8, 2025
    5.0
    Great service very helpful people. From my experience used a coupon and a staff member named Serina was very helpful and polite to help with my order very easy to order and very helpful people.
  • AP
    ALPT P
    Nov 4, 2025
    2.0
    O usually do not buy at this location because of past issues. This was a while back and I believe they had fixed them. With the necessity to get back to my covalencant wife quickly I gave a shot and they failed. Drive thru. Got the wrong package could not drive back. Sorry not sorry will not go back.
  • AA
    Alen
    Oct 20, 2025
    1.0
    So they were very mean to me I had a coupon for a free burrito with any purchase so I ordered ranch and they said I still have to buy something but I didn’t worry a lot so I said coke but when I got my salsa Fresca it looked expired I tried it and it tasted expired it did not taste like how it did last time so please el polo loco be nicer to me next time if not it’s ok
  • BS
    BigN8 SK8
    Oct 18, 2025
    5.0
    So much better than Popeyes and KFC
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Victorville?

El Pollo Loco in Victorville is open daily from 9:30 AM to 11:00 PM.

Where is El Pollo Loco located in Victorville?

It is located at 14401 Bear Valley Rd, Victorville, CA 92392.