Chipotle Mexican Grill

3.7
215 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle 395 and Palmdale II is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
12304 Palmdale Rd, Victorville, CA
92392, United States

Hours

Reviews

3.7
215 reviews
5 stars
102
4 stars
47
3 stars
17
2 stars
8
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning a lack of training and poor attitudes.

Food Quality

There were numerous complaints about food being cold, undercooked, or poorly prepared, with some customers finding foreign objects in their meals.

Portion Sizes

Several reviews highlighted issues with portion sizes being smaller than expected, especially in relation to the prices charged.

Cleanliness

Customers frequently noted that the restaurant was messy, with dirty tables and prep areas, impacting their dining experience.

Pricing

Many customers felt that the prices were too high for the quality and quantity of food received.
  • DG
    Dee G
    2 days ago
    5.0
    Nice and easy to have what you want costs a few extra to eat out but it's every thing you order
  • HH
    Heidi Hill
    Nov 8, 2025
    5.0
    I love Chipotle. Just wish the staff didn't always look put out or mad about being there.
  • DD
    Desiree
    Nov 3, 2025
    1.0
    I’ve been here multiple times and I have to say I’ve always been disappointed. This time I will not be going back. I’ve always purchased the same thing a bean and cheese burrito with sour cream, and a chicken bowl every time I purchase that same exact burrito it’s always a different price. Ranging from 4, 5, now 9 dollars and change. It’s ridiculous how a bean and cheese burrito with very little beans can cost almost 10 dollars almost the same price as a full bowl . Not only that they will only serve you very little, this place is very greedy with their food. The customer service is horrible they need a lot of training in that area. The girls that work there look miserable and when you ask them a question about what you are paying for they get upset. keyword ( what I’m paying for) . I asked why the bean and cheese burrito was that much she said because of the sour cream, well I didn’t know sour cream was a luxury item there. I can purchase a whole container of sour cream for a couple dollars, so don’t get sour cream on your items they will charge you significantly. Highly disappointed and will not return.
  • EM
    Elvi M
    Oct 27, 2025
    1.0
    They are extremely rude here the employees are terrible 😑 I hate coming here and the food is always cold .... the food isn't worth the price ... I've come here before and the employees are the worst ever , then they sit there and gossip 🙄 and talk about the customers... I hate this one management needs to talk with these extremely Rude employees!!!!
  • JG
    Jamie Guerridos
    Sep 25, 2025
    1.0
    I am writing to express my disappointment regarding a recent family order. I had requested a carnitas bowl, and while ordering other items, I did not carefully check the bowl, assuming it would be prepared as requested. Upon arriving home, I discovered that my bowl contained only a small amount of carnitas, resulting in what was essentially a rice and bean bowl. This was rather disheartening, particularly considering the price, as I had anticipated a more substantial portion of protein.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 395 and Palmdale II offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill in Victorville, CA?

The restaurant is open daily from 10:30 AM to 11:00 PM.