Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ventura,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
734 reviews
5 stars
408
4 stars
182
3 stars
82
2 stars
19
1 star
43
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the food for being delicious, fresh, and flavorful, particularly the chicken and various menu items.
Service Issues
Several reviews highlighted problems with customer service, including long wait times, incorrect orders, and unresponsive staff.
Cleanliness
While many customers noted the restaurant was clean, some pointed out issues with dirty tables and unsanitary conditions in certain areas.
Ordering Experience
Feedback indicated dissatisfaction with the kiosk ordering system, with some customers finding it impersonal and inefficient.
Customer Service
Despite some negative experiences, many reviews commended the staff for being friendly and helpful.
- BWBrad Williams6 days ago5.0I wanted to give a shout-out to Lexi at El Pollo Loco. We struck up a conversation as she greeted me while sweeping the floor, and her attention to detail was impressive. But what really stood out was her customer service. I watched her have genuine conversations with multiple customers, and she even told me to let her know if I needed anything after I got my food. Simple gestures like that go a long way. You can tell she’s proud to work at El Pollo Loco. Kaylee at the register was also great, she greeted me as soon as I walked in and delivered excellent customer service from the start. Both of them made the experience outstanding.
- KWKya WestJan 3, 20264.0It’s bomb. Every time. It’s a must visit when I’m in the 805. Always tastes fresh, perfectly seasoned and priced right.
- MQMaria Ines QuesadaNov 24, 20255.0This Pollo 🐓 Crazy have the best cooker Love that they have the flan postre again
- KTKathy TapiaNov 17, 20255.0Stopped by while passing through and was pleasantly surprised! The place was super clean, service was quick and efficient, and the food came out fresh and fast. Exactly what you want when you’re on the go. Great experience overall — would definitely stop here again!
- LLLuNov 5, 20255.0Delicious food.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Ventura, CA?
El Pollo Loco is open daily from 10:00 AM to 9:30 PM, except on Sundays when it closes at 9:00 PM.
Where is El Pollo Loco located in Ventura?
El Pollo Loco is located at 1722 S Victoria Ave, Suite A, Ventura, CA 93003.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and authentic Mexican entrees made with fresh ingredients.
Does El Pollo Loco in Ventura offer delivery services?
Yes, El Pollo Loco in Ventura provides delivery service.
Can I place an order online or through an app for El Pollo Loco?
Yes, you can order from El Pollo Loco online via their website or through the El Pollo Loco mobile app, available on the App Store.
What payment methods are accepted at El Pollo Loco in Ventura?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for various occasions.
Are there any nearby restaurants I can visit after dining at El Pollo Loco?
You can visit nearby restaurants such as Panda Express for Chinese cuisine, Rubio's Coastal Grill for seafood and Mexican food, or Sumo Japanese Restaurant for sushi and Japanese dishes.
What other amenities or services are available near El Pollo Loco?
Nearby, you can find services such as West Oaks Pest Control, UNIFY Financial Credit Union for banking, and several beauty salons like HairbyJosiie and Dani's if you're planning errands before or after your meal.
Is there public transit or mobile phone stores near El Pollo Loco for customer convenience?
Yes, customers can access mobile phone stores such as AT&T Store and Verizon nearby, which can be convenient for communications or transit planning around Ventura.