Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Ventura is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
472 reviews
5 stars
199
4 stars
114
3 stars
53
2 stars
32
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, including poor communication and lack of attentiveness.
Cleanliness
Many customers reported unsanitary conditions in the dining area and bathrooms, with complaints about dirty tables and floors.
Food Quality
Several reviews mentioned inconsistent food quality, including small portion sizes and stale ingredients, leading to dissatisfaction.
Order Accuracy
Customers frequently experienced issues with incorrect orders and missing items, contributing to frustration and disappointment.
Management Issues
Feedback indicated a lack of effective management, with complaints about staff being untrained and unmotivated, impacting overall service quality.
- EEEverlast9Nov 17, 20254.0The food is good, just one little detail a lot of people who works there always asked me about my name two or three times, when I picked up my order, like they have rocks on their ears or somethin'.
- CHClayton HeatonNov 7, 20251.0Went there a little after 4 o’clock (prime dinner hours) maybe 3 other people inside. Almost all the tubs were empty. I couldn’t make or purchase anything basically. They need more employees or better ones.
- SUSage UlrichNov 3, 20252.0Ummm yeah 5:44 on a Monday and there is two workers with a line of people. Where are the workers??? Took me 37 minutes for my food. 😬 I mean, what the actual heck. I’ve never really been a complainer because I love love chipotle and understand you can be understaffed…. But there is a fine line.
- SKSasha KupferOct 8, 20251.0I’m writing to report a deeply concerning experience I had at this location today. I placed a mobile order and went to pick it up, but it was the worst experience I’ve ever had at any establishment. When I arrived, there was no one in line for in-person orders—several employees were standing around—yet there was a long line of customers waiting for mobile orders. Only one employee appeared to be handling all mobile orders, and it took nearly 10 minutes before my order was even started. While I was waiting, a woman who had clearly just had knee surgery was sitting nearby in visible pain. When she politely asked how much longer her order would take, the employee filling mobile orders began yelling at her, cursing, and even called her “old.” The woman immediately burst into tears. I stepped in and calmly said that her behavior was not acceptable and asked to speak with the manager. The employee then claimed to be the manager, cursed at me as well, and told me to “stay in your own lane.” At that point, I asked for a refund but was told they couldn’t process one, so I left and submitted a complaint. This entire encounter was shocking, unprofessional, and completely unacceptable.
- CCcatoOct 8, 20252.0This is the worst chipotle I’ve ever been to. Over the years it has just become unbearable. Lazy, rude staff, poor quality food, higher and higher prices. I’m done.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Ventura?
Chipotle Mexican Grill in Ventura is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Ventura offer pickup and delivery services?
Yes, Chipotle Ventura offers both in-store pickup and delivery services.
How can I place an online order for Chipotle Ventura?
You can place an online order through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What is Chipotle's commitment to food quality at the Ventura location?
Chipotle serves responsibly sourced food made with 53 real ingredients, following their Food with Integrity principles prioritizing humane and sustainable farming practices.
How can I contact Chipotle Mexican Grill in Ventura via email or phone?
You can reach them by email at ca.0908.ventura@chipotle.com or by phone at +1 805-654-0143.
Are gift cards available at Chipotle Ventura?
Yes, Chipotle Ventura offers gift cards that you can purchase and use at their location.
Is Chipotle Ventura welcoming to the LGBTQ community?
Yes, the Chipotle Ventura location welcomes LGBTQ customers and promotes an inclusive environment.
Are there any coffee shops near Chipotle Ventura where I can grab a drink before or after my meal?
Yes, Starbucks and Stay Golden Coffee Company are nearby coffee shops where you can enjoy beverages before or after visiting Chipotle.
What other dining options are available near Chipotle Ventura?
Nearby dining options include Poké Rainbow (Hawaiian cuisine), Blenders In The Grass (smoothies and more), Wood Ranch (barbecue), Mimi's Cafe (breakfast and brunch), and Hot Dog Factory.
Are there any retail or service stores close to Chipotle Ventura for convenient shopping?
Yes, you can find Verizon Wireless, Lowe's Home Improvement, Macy's stores including Finish Line and Sunglass Hut, Blue Rhino Propane Exchange, and minuteKEY locksmith nearby for various shopping and service needs.