Brutal customer service. I so wish the experience was better for dining in or even pick up
LM
Leonel Mascareno
Apr 19, 2026
1.0
Horrible service by the three workers there. 1 lady and two men. Placed an online order when I got there I asked if the pizza was almost ready as they had a long line. None of them answered the question. Multiple people were waiting for orders and none of them were able to provide an update or any customer service.
WB
Wilder Buchanan
Apr 19, 2026
1.0
Don’t ever think about ordering from this establishment for an event unless you want your patrons to go hungry. I ordered 8 pizzas from them at 6:30 and asked for delivery through their website. A DoorDash driver asked me if it was ok to deliver 5 pizzas. Absolutely not as I ordered 8. I then requested all the pizzas and had no traction. It took me physically walking there for them to deliver the pizzas at all, 2 hrs late. Originally they said pizzas would take 99 minutes, then when the order was placed it would take 35 minutes. 180 minutes later and we still didn’t have pizza. I had to walk there an physically get the the pizzas myself, and still had to pay the delivery fee. All this time the excuse was that they ran out of pizza dough, yet when I showed up they were giving pizzas to people left and right. Clearly they decided to de prioritize my order even though I placed it 2.5 hours beforehand. If you want pizza from this establishment you must go in person or else it will never show up. When I asked for a refund I was connected to their manager who was not there and was clearly at the club (could hear the background music) who offered for discuss the matter the following morning. I own my own business and customers always come first. My personal club experience should not be put over the experience of my customers. I am very disappointed with how this establishment treated me and the xtra cost of their pizza was not justified even though the actual pizza was quite good.
Do better.
I will check back in 2-3 weeks and keep the internet posted on their capabilities
of servicing customers
JG
Jonathan GB
Apr 19, 2026
1.0
Cold pizza, supposed to be delivered, had to be picked up in person 3 hours late. Any takers?
LL
Louiev__10
Apr 11, 2026
1.0
Long wait time. Not enough workers. And not enough oven to bake pizzas. Always busy. Y’all need to look into your operations to reduce the wait times.
Frequently Asked Questions About Prince Street Pizza
Does Prince Street Pizza accept reservations?
No, Prince Street Pizza does not accept reservations.
What are the operating hours of Prince Street Pizza?
Prince Street Pizza is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 3:00 AM on Friday and Saturday.
Can I order delivery or pickup from Prince Street Pizza?
Yes, you can order both in-store pickup and delivery from Prince Street Pizza.
How can I order food for delivery from Prince Street Pizza?
You can order delivery through Uber Eats via https://www.ubereats.com/store/prince-street-pizza-venice/sDblomS_RgSZuZCsmbGn7w or place a direct order at https://direct.chownow.com/order/39156/locations/59545.
What meals does Prince Street Pizza serve?
Prince Street Pizza serves lunch, dinner, and late-night meals.
What types of payment does Prince Street Pizza accept?
They accept American Express, Android Pay, Apple Pay, cash, contactless payment, Discover, invoice, MasterCard, and Visa.
Is Prince Street Pizza suitable for vegetarians and vegans?
Yes, Prince Street Pizza serves both vegetarian and vegan options.
Is there seating available at Prince Street Pizza?
Yes, Prince Street Pizza has seating available for customers.
What is a popular nearby restaurant where I can enjoy Mediterranean cuisine before or after visiting Prince Street Pizza?
CAVA, a Mediterranean restaurant, is located near Prince Street Pizza and could be a great complementary dining option.
Are there any nearby gyms or wellness centers near Prince Street Pizza?
Yes, nearby wellness options include Curves Venice-CA, a gym and beauty spa, and Ra Ma Institute, a yoga studio and sports venue, where you can unwind before or after your meal.
Where can I find dessert near Prince Street Pizza?
The Pie Hole, a dessert place, is located nearby and is ideal for enjoying dessert following your meal.
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