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McDonald's

3.5
(1034 reviews)

Business Details

13700 Sherman Way, Van Nuys, CA
91405, United States
(818) 442-9790
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13700 Sherman Way, Van Nuys, CA
91405, United States

Hours

Reviews

3.5
1,034 reviews
5 stars
419
4 stars
180
3 stars
126
2 stars
66
1 star
243

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and unkempt bathrooms.

Food Quality

There were complaints about food quality, including flat drinks, over-salted fries, and missing items from orders.

Kiosk Experience

Many customers expressed frustration with the mandatory use of kiosks for ordering, citing confusion and inefficiency.

Management Concerns

Negative feedback was directed towards management, particularly regarding customer service and handling of complaints.
  • AA
    Alex
    Feb 17, 2026
    1.0
    Rude employees, filthy dining room,cold food, kiosk always broken and no soda refills.Go somewhere else to eat.
  • GS
    greg salameda
    Feb 2, 2026
    1.0
    Their service is very poor. I ordered hot chocolate and I've been waiting for 10 minutes. When I follow up thats when they told me that the machine is cleaning. So they offer me coffee and I said yes. Its the same thing I waited more than 10 minutes. I told them that I'm going to cancel it, and they telling me that its ready. I said no I'm going to cancel it. BAD SERVICE!
  • JJ
    Joshua Jones
    Jan 28, 2026
    1.0
    Slowest McD’s drive thru…on…the…planet
  • MC
    Memphis California
    Jan 26, 2026
    1.0
    Bathroom was umkept.. no hand soap.. the most important thing you do before eating is washing your hamds.. instant 1 star simply for that... also the coke didn't taste right.. the filter needs to cleaned or replaced it was flat and tasted weird and off its point..fries way over salted..please fix these issues asap..
  • AL
    Ashley Love
    Jan 14, 2026
    1.0
    We live in a diverse society yet you only see one group of ethnic people working here and the time I visited this location the tables were filthy and disgusting

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Van Nuys?

McDonald's in Van Nuys is open daily from 4:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 4:00 AM to midnight Sunday through Thursday, and from 4:00 AM to 1:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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