Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,025 reviews
5 stars
416
4 stars
180
3 stars
125
2 stars
66
1 star
238
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff, leading to a negative dining experience.
Cleanliness
Some reviews praised the cleanliness of the location, while others noted it could use improvement.
Product Quality
Customers expressed dissatisfaction with the quality and portion sizes of food items, particularly drinks and fries.
Customer Service
While some employees received praise for their friendliness and helpfulness, many reviews highlighted poor customer service and management issues.
Operational Hours
Customers complained about inconsistent hours, early closures, and issues with the availability of menu items.
- JMJose MonchezJan 4, 20261.0Es un local muy malo pero muy malo dan las órdenes equivocas casi siempre y atienden de mala manera fuera bueno que el dueño cambiará todo el personal o por lo menos supiera todo eso
- DLDavid LemusDec 25, 20253.0Could use a little cleaning up and faster service other than that breakfast ends at 10:30 a.m. or 11:00 a.m. 7 days a week.
- MBMatthew BrandtDec 15, 20251.0I eat at this McDonald’s location on Sherman Way in Woodman multiple times a week. The staff is always great as they know me and they’re friendly and efficient, especially a Latino woman probably in her 50s unfortunately I don’t know her name but she’s wonderful. She’s always engaging and friendly and fast. A real pleasure. Now for the bad news. The last two days I’ve been here yesterday and today and I ordered a large chocolate shake and a large iced coffee as I do almost daily. The shake both yesterday and today was noticeably, not full. Today, I even mentioned it to the cashier and said I want to make sure my shake is full today and it wasn’t. It appears the owner here is extremely cheap. Others have mentioned no free refills on drinks, etc. Unfortunately, I’m sure it’s a strategy to reduce the shakes and other drinks I’ve seen in the reviews, by a percentage perhaps several percent. On any one shake it’s not such a big deal in terms of extra profit for them, but over the course of a day or a week with hundreds of shakes it’s extra margin. It’s also a horrible way to do business. And I’m sure this is what’s happening. The same thing happened to me at another McDonalds location about two years ago in Woodland Hills. I lived near it at the time. All of a sudden out of the blue the shake started coming in much smaller. I posted a bad review just like I’m doing here and very quickly. The problem went away. I’m hoping the same thing happens here. If not, I’m going to have to find someplace else to go. I hate being ripped off. It’s the principal more than anything.
- AVAlex VazquezNov 26, 20251.0Avoid this location. My last order of 10 piece nuggets was missing 2. And my order of daily double came with no nuggets at all. They will not answer the phone to credit me for missing food.
- RMRana MajzoubNov 22, 20255.0C'est un lieu magnifique... ❤️❤️❤️❤️❤️❤️❤️❤️❤️
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Van Nuys?
McDonald's in Van Nuys is open daily from 4:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What are the drive-through hours at this McDonald's location?
The drive-through is open from 4:00 AM to midnight Sunday through Thursday, and from 4:00 AM to 1:00 AM on Fridays and Saturdays.
Does this McDonald's offer delivery services?
Yes, they offer delivery including same-day and no-contact delivery options.
How can I place an order for delivery or pickup from this McDonald's?
You can order online via their delivery URL at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on Apple and Android devices.
What payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there free WiFi available at this McDonald's?
Yes, this McDonald's location offers free WiFi to customers.
What type of food and dining options are available at this McDonald's?
They serve a variety of menu options including burgers, sandwiches, breakfast items, coffee, frozen yogurt, and ice cream desserts.
What nearby restaurants can I visit before or after dining at McDonald's?
Nearby restaurants include Subway for sandwiches, Golden Bowl for Asian cuisine, Taco Bell for Mexican fast food, Alessandro's Pizza for Italian dishes, and Starbucks for coffee.
Are there any nearby automotive services if I need car assistance near McDonald's?
Yes, O'Reilly Auto Parts, Firestar Tires & Auto Repair, and 76 and United Oil gas stations are located near McDonald's for automotive parts, repairs, and fueling needs.
What nearby amenities can customers visit around McDonald's Van Nuys location?
Customers can also visit Valley View Laundry Lounge for laundry services, West Coast Dental for dental care, and the California DMV kiosk nearby for motor vehicle services.