Brand Certified
McDonald's
3.5(1034 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
13700 Sherman Way, Van Nuys, CA
91405, United States
Certified by McDonald's • Feb 22, 2026
(818) 442-9790
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.5
1,034 reviews
5 stars
419
4 stars
180
3 stars
126
2 stars
66
1 star
243
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and rude staff interactions.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and unkempt bathrooms.
Food Quality
There were complaints about food quality, including flat drinks, over-salted fries, and missing items from orders.
Kiosk Experience
Many customers expressed frustration with the mandatory use of kiosks for ordering, citing confusion and inefficiency.
Management Concerns
Negative feedback was directed towards management, particularly regarding customer service and handling of complaints.
- AAAlexFeb 17, 20261.0Rude employees, filthy dining room,cold food, kiosk always broken and no soda refills.Go somewhere else to eat.
- GSgreg salamedaFeb 2, 20261.0Their service is very poor. I ordered hot chocolate and I've been waiting for 10 minutes. When I follow up thats when they told me that the machine is cleaning. So they offer me coffee and I said yes. Its the same thing I waited more than 10 minutes. I told them that I'm going to cancel it, and they telling me that its ready. I said no I'm going to cancel it. BAD SERVICE!
- JJJoshua JonesJan 28, 20261.0Slowest McD’s drive thru…on…the…planet
- MCMemphis CaliforniaJan 26, 20261.0Bathroom was umkept.. no hand soap.. the most important thing you do before eating is washing your hamds.. instant 1 star simply for that... also the coke didn't taste right.. the filter needs to cleaned or replaced it was flat and tasted weird and off its point..fries way over salted..please fix these issues asap..
- ALAshley LoveJan 14, 20261.0We live in a diverse society yet you only see one group of ethnic people working here and the time I visited this location the tables were filthy and disgusting
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Van Nuys?
McDonald's in Van Nuys is open daily from 4:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What are the drive-through hours at this McDonald's location?
The drive-through is open from 4:00 AM to midnight Sunday through Thursday, and from 4:00 AM to 1:00 AM on Fridays and Saturdays.
Does this McDonald's offer delivery services?
Yes, they offer delivery including same-day and no-contact delivery options.
How can I place an order for delivery or pickup from this McDonald's?
You can order online via their delivery URL at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on Apple and Android devices.
What payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there free WiFi available at this McDonald's?
Yes, this McDonald's location offers free WiFi to customers.
What type of food and dining options are available at this McDonald's?
They serve a variety of menu options including burgers, sandwiches, breakfast items, coffee, frozen yogurt, and ice cream desserts.
What nearby restaurants can I visit before or after dining at McDonald's?
Nearby restaurants include Subway for sandwiches, Golden Bowl for Asian cuisine, Taco Bell for Mexican fast food, Alessandro's Pizza for Italian dishes, and Starbucks for coffee.
Are there any nearby automotive services if I need car assistance near McDonald's?
Yes, O'Reilly Auto Parts, Firestar Tires & Auto Repair, and 76 and United Oil gas stations are located near McDonald's for automotive parts, repairs, and fueling needs.
What nearby amenities can customers visit around McDonald's Van Nuys location?
Customers can also visit Valley View Laundry Lounge for laundry services, West Coast Dental for dental care, and the California DMV kiosk nearby for motor vehicle services.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website