Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Van Nuys,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
710 reviews
5 stars
311
4 stars
134
3 stars
83
2 stars
49
1 star
133
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and restrooms.
Customer Service
Feedback varied widely; some praised friendly staff while others reported rude and unhelpful service.
Food Quality
Many customers complained about food being cold, poorly prepared, or missing items, while a few noted good flavor and generous portions.
Order Accuracy
Numerous reviews mentioned issues with incorrect orders and missing items, leading to customer dissatisfaction.
Speed of Service
While some customers experienced fast service, others reported long wait times and disorganization.
- APAllison PhillipsOct 20, 20251.0Served cold food. Drink self serve area was disgusting. The horchata machine had a curdled mess all over the place and looked as if it hadn't been cleaned in a very long time because there were flies on it. The floors and tables were filthy. Spent $17 to get hardly any toppings on my nachos too. Will not be going to this location again, most other El pollo locos in the area have been great but not this one.
- CMCARLOS MONTOYAOct 20, 20251.0Someone needs to call the city inspector on this location. Don't eat here.
- RCrossy cabreraOct 16, 20251.0The worst pollo loco. The girls working here were really rude and disrespectful just gossiping. Their customer service sucks!! Never coming back here again. I really hope they cjange up the staff or train them properly. The food was also bad the chicken was burnt and cold.
- BMBlanca MenjivarSep 21, 20251.0I visited el pollo loco today I place my order at the kiosk machine and when I tried to make the payment on the machine the bills got stock in the machine I spoke to the cashier requested help 3 times she ignored me she was talking on the phone having personal conversations. She has a bad customer service.
- MBMarjorie BSep 16, 20255.0Need yo update inside restaurant
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Van Nuys?
El Pollo Loco in Van Nuys is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customers who want to enjoy their meals at home.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online through their order URL or use the El Pollo Loco app available on the App Store for convenient ordering and rewards.
What kind of payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Where is El Pollo Loco located in Van Nuys?
El Pollo Loco is located at 6560 Van Nuys Blvd, Van Nuys, CA 91401, United States.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for your events.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
Which nearby restaurants are close to El Pollo Loco?
Nearby restaurants include Yoshinoya, a Japanese fast food restaurant, and Subway, a fast food sandwich shop, which can be convenient options before or after visiting El Pollo Loco.
Are there any financial services near El Pollo Loco?
Yes, there are several financial service locations nearby such as Bank of America ATM, Bank of America Mortgage, Liberty Tax Service, and Western Union, which might be useful for customers handling errands near the restaurant.
What other local services can I find near El Pollo Loco?
Nearby services include Adriana's Insurance Services for insurance needs, Van Nuys Dental Smiles and J Patel Family Dentistry for dental care, and Firestone Complete Auto Care for automotive repairs, making it easy to combine visits with dining at El Pollo Loco.