Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Van Nuys,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
845 reviews
5 stars
416
4 stars
172
3 stars
90
2 stars
44
1 star
123
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported poor service, including rude staff and long wait times.
Food Quality
Inconsistent food quality was noted, with complaints about undercooked chicken and unappetizing items.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty tables and unpleasant odors.
Positive Experiences
Some customers praised specific locations for excellent service and food, indicating variability in experiences.
Operational Issues
Customers expressed frustration with order accuracy and the management of online and curbside orders.
- EFEvelyn FrancoOct 19, 20251.0El servicio de este Pollo loco es el peor del valle de San Fernando. No tienen organizacion menos buena atencion. Empleados pedantes sin buena atencion al cliemte
- JEJacinto EspinoOct 17, 20251.0Horrible service and horrible food! Just look at the avocado they serve!! Is that even healthy to eat???? Please go somewhere else!
- ARAdolfo RamosOct 13, 20255.0Love my chicken salad,
- NBNersis BaghdasarianOct 9, 20255.0One of the best El pollo locos in LA
- LALuis AguilarSep 28, 20251.0Horrible experiencia mala atención y frijoles crudos sonaban en un plato de lo duro (crudos )y secos y como me gustan los frijoles los estoy cocinando llamé para poner una queja pero no me contestaron el teléfono que lástima que nuestro pollo loco caiga tan bajo
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Van Nuys?
El Pollo Loco in Van Nuys is open daily from 10:00 AM to 10:00 PM.
What types of payment are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service for your convenience.
Can I place an online order for El Pollo Loco Van Nuys?
Yes, you can order online through their website or app available at https://order.elpolloloco.com/menu/sepulveda-blvd-victory-blvd.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine featuring fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco in Van Nuys have free Wi-Fi?
Yes, they offer free Wi-Fi to their customers.
Are there nearby restaurants to El Pollo Loco where I can find other food options?
Nearby restaurants include Pho 999 (Vietnamese), Sam Woo BBQ (Chinese), Oh Oh Sushi & Teriyaki (Japanese), Carl's Jr. (Burger), and Subway (Sandwich shop).
What nearby shops can I visit around El Pollo Loco in Van Nuys?
You can visit nearby shops such as Covered Perfectly (women's clothing), Victory Coin & Jewelry, and Office Depot for office supplies.
Are there beauty salons near El Pollo Loco where I can go after dining?
Yes, Angie’s Hair Salon, Stars Beauty Salon, Western Nails, and The Art of Cuts Barber Shop are nearby beauty salons you can visit.
How can nearby public services benefit a visitor to El Pollo Loco?
Nearby services such as Los Angeles Federal Credit Union for banking, and health providers like Chiropractic & Occupational Health Center and Windsor Pharmacy can be convenient stops when visiting the area.