Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Van Nuys,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
628 reviews
5 stars
337
4 stars
146
3 stars
54
2 stars
37
1 star
54
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or stale chicken and rice, while others praised the freshness and taste.
Customer Service
Feedback on customer service was mixed; some praised friendly staff and good service, while others reported rude behavior and poor order accuracy.
Cleanliness
Many customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.
Ordering Experience
The introduction of ordering kiosks received mixed reviews, with some customers finding them efficient while others struggled with their use.
- GLGina L2 days ago1.0I was yesterday at the one on saticoy Street in Van nuys the Taco I ordered was disgusting!! The she'll was so greasy no chicken more cheese instead and the table was not clean
- AGAlan GranilloDec 12, 20252.0Pure Bones, No Chicken. The Chicken Seemed Like Yesterday Batch. The Chips Super Stale.
- AAACABDec 3, 20251.0Another white washed restaurant, lacks flavor. Just a soulless chain, funny enough I know about how Pollo loco can only be the Mexican spot on that plaza. Pass on this.
- ARAmparo RiveraNov 15, 20255.0Very good food, clean and good service!
- FSFranco SOct 17, 20251.0Bad costumer service bad attitude from The drive-through Workers they don’t even give you the receipt the employees from this pollo loco need to be re-trained to achieve a better customer service 1p/18/25 Friday 5:55pm
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Van Nuys?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM on weekdays and until 10:00 PM on weekends.
Does El Pollo Loco in Van Nuys offer drive-through service?
Yes, the drive-through is open from 10:00 AM to 11:00 PM Monday to Friday and until 10:00 PM on weekends.
Can I order delivery from El Pollo Loco in Van Nuys?
Yes, El Pollo Loco offers delivery services.
What forms of payment are accepted at El Pollo Loco Van Nuys?
They accept American Express, Check, Discover, and Visa.
Does El Pollo Loco in Van Nuys provide catering services?
Yes, catering services are available.
Is free Wi-Fi available at El Pollo Loco Van Nuys?
Yes, free Wi-Fi is available for customers.
How can I contact El Pollo Loco in Van Nuys?
You can reach them by phone at +1 818-774-1173 or email at epl3457@eplfranchisee.com.
Where is El Pollo Loco located?
It is located at 17240 Saticoy St, Van Nuys, CA 91406, USA.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Cold Stone Creamery for dessert, Starbucks for coffee, and Top Bar Burger for additional dining options.
Are there any nearby services for banking or financial needs near El Pollo Loco?
Yes, Chase Bank and Chase ATM are nearby for your banking needs.
If I'm visiting El Pollo Loco, can I find fuel nearby for travel?
Yes, Ralphs Fuel Center, a gas station, is close to El Pollo Loco for fueling your vehicle.