El Pollo Loco

4.1
622 reviews
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Business Details

17240 Saticoy St, Van Nuys, CA
91406, United States
(818) 774-1173
https://restaurants.elpolloloco.com/ca/van-nuys/17240-saticoy-st
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Van Nuys,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
17240 Saticoy St, Van Nuys, CA
91406, United States

Hours

Reviews

4.1
622 reviews
5 stars
337
4 stars
144
3 stars
54
2 stars
36
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees being praised for their friendliness while others were reported as rude or unhelpful.

Food Quality

Customers expressed dissatisfaction with food quality, particularly regarding dry chicken and inconsistent portion sizes, although some praised the freshness and taste.

Cleanliness

The restaurant was noted for being clean and well-maintained, contributing positively to the dining experience.

Ordering Experience

The introduction of kiosks for ordering has received mixed reviews; some customers appreciate the efficiency, while others find them confusing and prefer personal interaction.

Management Issues

Several reviews highlighted issues with management, including rudeness and poor handling of customer complaints, impacting overall customer satisfaction.
  • AR
    Amparo Rivera
    Nov 15, 2025
    5.0
    Very good food, clean and good service!
  • FS
    Franco S
    Oct 17, 2025
    1.0
    Bad costumer service bad attitude from The drive-through Workers they don’t even give you the receipt the employees from this pollo loco need to be re-trained to achieve a better customer service 1p/18/25 Friday 5:55pm
  • IS
    Irene Sandoval
    Oct 13, 2025
    1.0
    Worker on drive thru window so rude with no courtesy skills..
  • FS
    Francisco Sagastume
    Oct 9, 2025
    3.0
    Nice food, but not a really good service. We have to understand those employees, but best if they keep personal things away from their job.
  • AC
    Alexa Cortes
    Sep 26, 2025
    1.0
    The chicken was super dry, the pieces were small, so the mashed potatoes were tasteless an the pasta was so watery it looked like yellow milk 🤮🤢👎👎👎
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Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Van Nuys?

El Pollo Loco is open daily from 10:00 AM to 11:00 PM on weekdays and until 10:00 PM on weekends.

Does El Pollo Loco in Van Nuys offer drive-through service?

Yes, the drive-through is open from 10:00 AM to 11:00 PM Monday to Friday and until 10:00 PM on weekends.