El Pollo Loco

Reviews

• JK

  Jonathan Kozulin

  Mar 7, 2026
  5.0
  Daniel is doing a great job handling the front of the restaurant with great customer service skills and a strong work ethic.
• SS

  Shirley

  Mar 1, 2026
  1.0
  I'm giving 1 star only because "no stars" are not an option. This location has poor customer service. I used the kiosk to place my order. After I meticulously placed my order, each step at a time, and proceeded to try and pay by credit card, the credit card reader was dark. Trying to get the attention of a $20 an hour + employee was near impossible. When I finally got their attention to inquire how to pay, he says "oh that's out of order. You have to order on the other kiosk." So now I've placed my order and have to start all over again???!!! I guess humans have no brains. That's why there's robotics taking over. Annoyed, I asked for the manager. She was quite rude. No apology. She told me I had to place my order all over again. I told her "why don't you just put a damn sign on the kiosk that it's not working!" I left and will never go there again. I filed a complaint with Corporate, but doubt they will follow up. Customer service is a thing of the past. If all these employees loose their jobs due to future robotics, I will completely understand.
• KK

  Kaneda

  Feb 26, 2026
  1.0
  They only have self order. Their system is not user friendly or their customers don’t have the metal capacity to use them. Left after waiting 10 min Good luck
• KK

  Kat

  Feb 11, 2026
  1.0
  Worst customer service. The girl at the drive-thru window on Saticoy got visibly irritated when I asked for simple clarification on a coupon. She dismissed me, said nothing, shoved the food out the window, and acted annoyed to even be there. It was the girl with red highlights in her hair out burgundy hair. Completely unprofessional. If you hate dealing with customers, you shouldn’t be in a customer-facing role.
• GL

  Gina L

  Jan 10, 2026
  1.0
  I was yesterday at the one on saticoy Street in Van nuys the Taco I ordered was disgusting!! The she'll was so greasy no chicken more cheese instead and the table was not clean