Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Valley Glen is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
630 reviews
5 stars
283
4 stars
165
3 stars
68
2 stars
32
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor management and lack of assistance.
Food Quality
While some customers enjoyed the food, there were numerous complaints about inconsistent portion sizes, food quality, and missing ingredients.
Cleanliness
Multiple reviews highlighted issues with cleanliness both inside and outside the restaurant, with dirty tables and unsanitary conditions being a common concern.
Order Accuracy
Several customers experienced issues with incorrect orders and missing items, particularly with online orders.
Value for Money
Customers expressed dissatisfaction with portion sizes relative to prices, feeling that they were not receiving good value.
- TFThomas Fuller6 days ago4.0Good food, nice staff.
- TKTony KimballDec 7, 20251.0Staff was useless in trying to assist with my bonus gift card which in my opinion is a scam by Chipotle. No details on the restrictions when purchased. Store manager was not able to assist. Spent nearly an hour on the phone with the customer service team. Outcome was not acceptable. Beware when buying gift cards. Shame on Chipotle for such misleading tactics. Store Manager, Angel, threw away the order that was already made over a $10 issue. Probably will find a better place for this kind of food going forward. Steer clear of this location at least in my opinion. They don’t seem to care much about trying to make things right when an issue comes up.
- ACautumn colamonicoNov 21, 20251.0They didn’t have chicken so they gave me steak and still upcharged me? If you don’t have chicken at all then why offer something else and up charge?
- ATAxel TemstetNov 7, 20251.0This Chipotle rations my bowls as if we lived in a time of war… it seriously wouldn’t hurt to serve generous portions considering bowls cost $15+ these days.
- BSBlanca SifontesOct 22, 20255.0Chipotle is my favorite for a quick, flavorful meal. The ingredients are fresh, and I love being able to customize my bowl or burrito exactly how I like it. Staff members are courteous and keep the line moving efficiently. The restaurant is clean, and I feel confident in the quality of the food. Chipotle provides fast, tasty meals consistently, making it a reliable choice for lunch or dinner.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Valley Glen?
The restaurant is open daily from 10:30 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Valley Glen?
It is located at 5600 Van Nuys Blvd, Van Nuys, CA 91401, USA.
Does Chipotle Mexican Grill offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Valley Glen?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app on the Apple App Store.
What is the Chipotle Rewards program?
Chipotle Rewards is a program where customers can earn points for purchases and get exclusive offers and free food.
What type of food does Chipotle Mexican Grill serve?
They serve customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
Is Chipotle Mexican Grill at Valley Glen accessible by public transit near popular places?
Yes, the location is near several points of interest including PizzaRev, Panda Express, and Bank of America, making it convenient to visit while exploring the area.
Are there any nearby fitness or sports facilities close to Chipotle Valley Glen?
Yes, Quest Martial Arts - Van Nuys is nearby, so you can grab a healthy meal before or after your workout.
What nearby shops and services can customers visit around Chipotle Mexican Grill?
Nearby you can find shopping locations like Hagerty's Dennis Keyboard Concepts and bike rentals at Pedalers West, perfect for combining errands or leisure.
Does Chipotle Valley Glen accept credit cards and gift cards?
Yes, they accept credit cards and offer gift cards as part of their services.