Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Valley Glen is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
627 reviews
5 stars
283
4 stars
164
3 stars
67
2 stars
32
1 star
81
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the taste of the food, there were frequent complaints about inconsistent portion sizes and food quality, including undercooked ingredients and cold meals.
Cleanliness
Numerous reviews highlighted significant cleanliness issues, both inside and outside the restaurant, with dirty tables and unsanitary conditions being a common concern.
Customer Service
Customer service was frequently criticized, with reports of rude staff, poor management, and mistakes in orders, leading to a negative dining experience for many.
Ingredient Availability
Customers expressed frustration over the restaurant frequently running out of key ingredients, impacting their ability to order desired meals.
Overall Experience
The overall experience varied widely, with some customers praising the food and service while others reported severe dissatisfaction, particularly with management and staff attitudes.
- ACautumn colamonico3 days ago1.0They didn’t have chicken so they gave me steak and still upcharged me? If you don’t have chicken at all then why offer something else and up charge?
- WRWinslow RinestedNov 7, 20251.0This Chipotle rations my bowls as if we lived in a time of war… it seriously wouldn’t hurt to serve generous portions considering bowls cost $15+ these days.
- BSBlanca SifontesOct 22, 20255.0Chipotle is my favorite for a quick, flavorful meal. The ingredients are fresh, and I love being able to customize my bowl or burrito exactly how I like it. Staff members are courteous and keep the line moving efficiently. The restaurant is clean, and I feel confident in the quality of the food. Chipotle provides fast, tasty meals consistently, making it a reliable choice for lunch or dinner.
- ACAbdul CannonOct 8, 20254.0Chipotle Mexican Grill on Van Nuys Blvd in Van Nuys serves the familiar fresh flavors the chain is known for, but the overall experience at this location can be uneven. The food quality is generally good, with well-seasoned meats and fresh toppings, yet portions can be inconsistent depending on who’s serving. The restaurant can get quite busy, leading to long lines and slower service during peak hours. Seating areas sometimes need more frequent cleaning, especially during lunch rushes. While the staff is polite, the pace and attention to detail could improve. It’s a decent spot for a quick meal, but with better consistency and cleanliness, it could be much better
- PKPcm KangSep 17, 20251.0So dirty inside and outside of it in patio. Looks like no one cares.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Valley Glen?
The restaurant is open daily from 10:30 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Valley Glen?
It is located at 5600 Van Nuys Blvd, Van Nuys, CA 91401, USA.
Does Chipotle Mexican Grill offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Valley Glen?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app on the Apple App Store.
What is the Chipotle Rewards program?
Chipotle Rewards is a program where customers can earn points for purchases and get exclusive offers and free food.
What type of food does Chipotle Mexican Grill serve?
They serve customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
Is Chipotle Mexican Grill at Valley Glen accessible by public transit near popular places?
Yes, the location is near several points of interest including PizzaRev, Panda Express, and Bank of America, making it convenient to visit while exploring the area.
Are there any nearby fitness or sports facilities close to Chipotle Valley Glen?
Yes, Quest Martial Arts - Van Nuys is nearby, so you can grab a healthy meal before or after your workout.
What nearby shops and services can customers visit around Chipotle Mexican Grill?
Nearby you can find shopping locations like Hagerty's Dennis Keyboard Concepts and bike rentals at Pedalers West, perfect for combining errands or leisure.
Does Chipotle Valley Glen accept credit cards and gift cards?
Yes, they accept credit cards and offer gift cards as part of their services.