Chio's Peruvian Grill

Reviews

• BB

  b_24__

  Jan 4, 2026
  1.0
  I placed and paid for an order through an online app at the Van Nuys location of Chios Peruvian Grill. When I arrived, the restaurant was closed due to plumbing issues. There was no notice in the app and no attempt to stop or refund the charge beforehand. I then went to the Sepulveda location. The staff contacted the owner, and it was the owner’s direct decision that I should pay for the exact same order a second time, with the promise that the Van Nuys location would reimburse me later. This was not a staff decision — it came from the owner herself. I was understandably frustrated and did speak disrespectfully to the employee. I take responsibility for that and regret directing my frustration at staff who were put in the middle of a bad management decision. What makes this worse is that when the owner later called me (from a blocked number) to tell me I was no longer welcome at the restaurant, she clearly knew why I ordered, what I ordered, and exactly how much I was charged. That alone proves she had all the information needed to simply transfer the order or authorize it at the other location instead of forcing me to pay twice. This was a conscious choice by the owner to take a poor customer service route, one that created unnecessary conflict and put her employees at risk of dealing with an upset customer over something completely outside their control. Refusing to provide owner or management contact information, offering only a vague refund timeline, and then banning a customer instead of taking accountability shows extremely poor leadership. I wasn’t planning on returning anyway, but this experience confirmed that decision. ****they did not try to accommodate my order in the other restaurant that is not true. All they said was that I had no choice but to pay twice and wait for my refund. I would’ve never gotten upset if they would’ve accommodated my order. This response is just a deflection from poor management choices. The fact is you instructed your staff to not serve me unless i was charged again, then I got upset. I’m not excusing my reaction as I regret taking it out on the staff because the owner could’ve handled this better but decided not to. Never returning again.
• YV

  Yorilay SANDOVAL VILLAVERDE

  Dec 21, 2025
  5.0
  Muy buena comida, el ceviche más parecido al Ceviche real de Perú que he comido en California. Y el pan, muy rico hecho por ellos mismo. Recomiendo 😋👍👍
• MM

  Maria Mercado

  Dec 10, 2025
  4.0
  Buena atención. carta variada comida peruana y hasta postres .
• SU

  Sandra Uribe

  Dec 7, 2025
  2.0
  Food was salty and not good costumer service. Expensive as well. Never coming back
• TL

  tito leon

  Dec 7, 2025
  5.0
  You have to get the Pollo a la Brasa deal !