While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Van Nuys,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Horrible attitudes no smiling no customer service rude people work there.. I don't want to give you a sauce napkins or pico de gallo.. they throw the napkins at you and receipt.
RF
Rose Flores
Mar 4, 2026
1.0
Worse service I've ever had at any EPL.
Horrible and inconsiderate customer service, don't go there unless you're looking for a terrible experience. Go to any other Pollo Loco.
JC
Jose Calderon
Feb 28, 2026
2.0
I order 2 tacos shrimp but I got only one and one chicken taco soda flavors no good service terrible
IM
Ivy Mendiola
Feb 24, 2026
1.0
I order in Uber eats I’m not satisfied the coleslaw no sauce and dry
SS
Suzan
Feb 24, 2026
1.0
They served me terrible chickenðŸ˜. Very hard i don't know how long they had kept it. But wasn't fresh. Portions horrible! Its not worth it.
What are the operating hours of El Pollo Loco in Van Nuys?
El Pollo Loco in Van Nuys is open daily from 10:00 AM to 10:00 PM.
What types of payment are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service for your convenience.
Can I place an online order for El Pollo Loco Van Nuys?
Yes, you can order online through their website or app available at https://order.elpolloloco.com/menu/sepulveda-blvd-victory-blvd.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine featuring fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco in Van Nuys have free Wi-Fi?
Yes, they offer free Wi-Fi to their customers.
Are there nearby restaurants to El Pollo Loco where I can find other food options?
Nearby restaurants include Pho 999 (Vietnamese), Sam Woo BBQ (Chinese), Oh Oh Sushi & Teriyaki (Japanese), Carl's Jr. (Burger), and Subway (Sandwich shop).
What nearby shops can I visit around El Pollo Loco in Van Nuys?
You can visit nearby shops such as Covered Perfectly (women's clothing), Victory Coin & Jewelry, and Office Depot for office supplies.
Are there beauty salons near El Pollo Loco where I can go after dining?
Yes, Angie’s Hair Salon, Stars Beauty Salon, Western Nails, and The Art of Cuts Barber Shop are nearby beauty salons you can visit.
How can nearby public services benefit a visitor to El Pollo Loco?
Nearby services such as Los Angeles Federal Credit Union for banking, and health providers like Chiropractic & Occupational Health Center and Windsor Pharmacy can be convenient stops when visiting the area.
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