American RestaurantCatererDessert ShopDinerIce Cream Shop
Historic ice cream parlor and American restaurant known for our large sundaes and cones, delicious food, and large variety of ice cream flavors. Since 1894 Fentons Creamery has been a California staple, recognized as the creator of Rocky Road Ice Cream, Swiss Milk Chocolate Ice Cream and Toasted Almond Ice Cream. Our loyal customer base spans generations and has helped Fentons become a pop-culture phenomenon, appearing in movies like Pixar's Up and in countless newspapers and magazines. When you visit Fentons Creamery you will know why we were recently voted Best in the West - the Triple Crown! - by Sunset Magazine as the Best Local, West Coast, and National. Kids, parents and grandparents alike have loved us for generations - come see why!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.