McDonald's

Reviews

• AM

  Allison Martindale

  Oct 30, 2025
  3.0
  I have mostly positive experiences at McDonald’s and taking my daughter to the playland. There is always friendly staff and pretty good service. They do get some hoodlum kids in there That ride down the play equipment on trays And my daughter had two boys punch her in the place structure. It should be more monitored what children are allowed in the plate structure and staff should be monitoring it more
• TS

  Terrence Strong

  Oct 3, 2025
  3.0
  I was not fully happy today, burgers and nuggets were good and freshly cooked. However the fries were horrible hard and overcooked.
• AB

  Aleksandr Borshchin

  Sep 25, 2025
  3.0
  It says open 24hrs, but the drive through is closed at 430 in the morning
• JS

  Jessie Soto

  Sep 12, 2025
  1.0
  Normally a really good restaurant to stop at but it seems they were more interested of getting drive-thru orders out quicker than than dine-in. I had to cancel my order. Ask for a refund. They were taking too long
• XX

  xis xis

  Sep 6, 2025
  1.0
  This was from my complaint filed I had placed a mobile order and picked it up through the drive-thru. After pulling over in the parking lot to hand my son his Happy Meal, I noticed that the chicken nuggets were missing. I immediately drove back around to the drive-thru to address the issue. A manager-in-training named Celeste handed me the chicken nuggets and quickly closed the window. Shortly after, another employee, Monica, returned with Celeste and asked if I needed anything else. While I was handing the food back to my son, I replied that I did not. At that point, Celeste told me to leave the drive-thru because they were “running on a timer.” I explained that I should not have had to return at all had my order been correct the first time. Celeste then instructed Monica to tell me that I had already received what I needed and to leave. When I asked for Celeste’s name, Monica refused to provide it, stating that she didn’t need to. I informed them that I would not leave until I received the name so I could file a complaint. Both Celeste and Monica closed the window on me. When the window was reopened, Monica claimed she did not know Celeste’s name because she was new, but confirmed that Celeste was a manager. Celeste then directed Juan to speak with me. At that point, I requested the names of everyone I interacted with and the phone number for filing a complaint. What concerns me most is that Celeste, as a manager-in-training, demonstrated a clear lack of professionalism, customer service skills, and empathy. Rather than de-escalating the situation, her behavior created unnecessary conflict and left both her coworkers and myself in a more frustrating position. As someone who has worked in customer service for over 20 years, I find it troubling that an employee in training for a management role would mishandle a situation so poorly. A manager should represent the company with professionalism, problem-solving ability, and courtesy—qualities that Celeste did not display. Promoting individuals without the proper skills or experience undermines both employee morale and customer trust.

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