Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Vacaville,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.1
965 reviews
5 stars
494
4 stars
245
3 stars
96
2 stars
50
1 star
80
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and fresh, particularly the chicken, though there were occasional complaints about inconsistency in preparation.
Service Experience
While many reviews highlighted friendly and efficient service, there were notable instances of rude staff and order mistakes that negatively impacted customer experiences.
Cleanliness
The cleanliness of the restaurant was frequently mentioned, with some customers reporting dirty tables and unsanitary conditions, particularly in the bathrooms.
Wait Times
Several customers expressed frustration with long wait times, especially during busy hours, which detracted from their overall experience.
Value for Money
Customers appreciated the reasonable prices for the quality of food, although some felt that recent price increases were not justified given the portion sizes.
- VGvictoria g6 days ago1.0This place SUCKS. I had a terrible experience with one of the employees I've talked to in the lobby, Waited patiently for them to help me so I went to the lobby cause of an interview that day I had it on. So I've waited for an hour and still nothing No one came up to me or helped me at all! Was wondering what was going on so I had to go back to the cashier and this other lady that I talked to said that the manager wasn't there and that she was the manager, Explained to her that one of the other lady there before that I've talked to. said that the manager was going to get to me soon so waited and nothing, Turns out the manager told me she never had anyone know that I came over for that interview and that supposedly she was going to get right to me then had to wait another 5mins. But my question is shouldn't u know since u were the manager? Why didn't that other lady let u know that I was there what was the problem? wasted time for no reason when I had other things to do and you're coming up with no one told u about me being there which I scheduled that interview online. The service is so bad and unprofessional,irresponsible,and inattentive to the customers. Never had this problem with any other restaurant other restaurants would help out way better than this place. Never have I been to a terrible service like this place. Doesn't deserve a rating from me maybe give it 0 stars Never coming back or inviting anyone here ever again. Other restaurants do a better job than this place
- SQSamuel QuezadaNov 14, 20254.0La comida es deliciosa la mayoría de los platillos pero el servicio es muy lento creo que deveria de contratar mas personal
- JOJuan OchoaOct 19, 20255.0I like the chicken burritos
- PFPedro FabianOct 4, 20254.0This place has good food but half of chicken its like 1/4 chicken. Everything else was nice to eat and people are friendly.
- SSSHEbuildingHERSep 22, 20255.0In an era of decreased quality and increased prices I am so happy to leave this review. I have NEVER gotten food from a fast food restaurant which looked exactly like the menu photo until now! Food was beautifully made. Ordered 3 fire grilled combos. Delish. Woman at the window was accurate, efficient, polite and welcoming. 10/10 highly recommended this location (Vacaville, CA E Monte Vista). As a busy mom it’s refreshing to find a place who still cares about service and quality when on the go.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Vacaville?
El Pollo Loco is open every day from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery services, and what are the delivery hours?
Yes, El Pollo Loco offers delivery services daily from 9:30 AM to 10:00 PM.
Can I dine in at El Pollo Loco, and what are the dine-in hours?
Yes, dine-in is available every day from 9:30 AM to 10:00 PM.
Is there a mobile app available for ordering from El Pollo Loco?
Yes, you can order using the El Pollo Loco app available on the Apple App Store or through their online ordering website.
Where is El Pollo Loco located in Vacaville?
El Pollo Loco is located at 1450 E Monte Vista Ave, Vacaville, CA 95688.
What forms of payment does El Pollo Loco accept?
El Pollo Loco accepts VISA for payments.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
Are there other dining options near El Pollo Loco?
Nearby dining options include Panda Express, Taco Bell, Nation's Giant Hamburgers, IHOP, and Ariana Gyros and Grill, offering a variety of cuisines for customers to explore before or after their visit.
What nearby convenience stores or gas stations can customers use when visiting El Pollo Loco?
Customers can find nearby gas stations like H&S Energy - Extra Mile, Texaco, and Chevron Vacaville, as well as convenience stores like ExtraMile, which may be useful for fueling up or quick shopping before or after dining.
Are there any nearby hotels or places to stay near El Pollo Loco?
Best Western Heritage Inn is a nearby hotel, which is convenient for guests who want to dine at El Pollo Loco during their stay in Vacaville.