Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Upland,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.3
701 reviews
5 stars
430
4 stars
160
3 stars
53
2 stars
21
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported problems with order accuracy and staff responsiveness, including missing items and rude interactions.
Food Quality
Mixed reviews on food quality, with some praising the taste while others complained about dry or poorly prepared items.
Customer Service
While some customers highlighted excellent service and friendly staff, others experienced significant issues with staff behavior and management.
Cleanliness
Several reviews noted cleanliness issues in the dining area, with dirty tables and floors being a common complaint.
Value for Money
Customers expressed concerns about rising prices and shrinking portion sizes, leading to dissatisfaction with the overall value.
- AAAraceli AbneySep 6, 20255.0Quick and fast drive thru
- LTLuis TelloAug 13, 20251.0I don’t like they not adept EB T ok
- KCKelli CobbAug 13, 20251.0Had a unusually bad day. After spending the day at my brother's funeral and not eating a thing all day I was craving some chicken tacos. We spent over $100 on our meal and it was completely awful! the end to one of the worst days ever. I didnt even go back to complain because I just wanted the day to end...
- MMMichael MagrasAug 9, 20255.0El Pollo Loco is a place we count on for tasty, healthy food at a good price. The quality is high and reliable across every location we've been to. El Pollo is one of our favorite travel food stops and we often pick a stop based on the presence of an El Pollo Loco. The flame-cooked chicken is outstanding, and the pinto beans simple with a slightly spicy excellent taste. Great choice for a great tasting meal that's healthy too!
- KCKelli ChillsonJul 31, 20251.0Ordered $37 of food, I arrived home not getting the Chips & Queso that I paid for on receipt. Then when I called the person who answered phone telling me "They gave you guac not queso. .. sometimes we mess up orders." SMH! Horrible service, Im not going to this location any more. There are better locations I've gone too and never had issues. This location hit 3 strikes ypur OUT!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Upland, CA?
El Pollo Loco in Upland is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Upland?
It is located at 1126 E 19th St, Upland, CA 91786, USA.
What types of cuisine does El Pollo Loco offer?
El Pollo Loco serves fresh, authentic Mexican food specializing in fire-grilled chicken and Mexican entrees.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Can I place an order online or through an app for El Pollo Loco?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/ or through their mobile app available on the Apple App Store.
What payment options are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through?
Yes, this location has a drive-through for customer convenience.
What nearby restaurants can I visit around El Pollo Loco?
Nearby dining options include San Biagio's Pizza, Pieology Pizzeria, Crumbl - Upland, which wich?, The Habit Burger Grill, Chipotle Mexican Grill, Pick Up Stix Fresh Asian Flavors, and Subway.
Are there any recreational areas near El Pollo Loco where I can walk or hike?
Yes, Riparian Trail is nearby, offering a pleasant hiking trail for outdoor activities before or after your visit.
What other services or shops are close to El Pollo Loco that I might find useful?
Nearby you can find The Eye Shoppe Optometry for eyewear services, Verizon for mobile phone needs, BevMo! for drinks and shopping, Albertsons grocery store, KeyMe Locksmiths, and Golf Galaxy sporting goods store.