Brand Certified
El Pollo Loco
4.3(709 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1126 E 19th St, Upland, CA
91786, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 579-0500
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/upland/1126-e-19th-st
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Upland,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.3
709 reviews
5 stars
434
4 stars
162
3 stars
54
2 stars
22
1 star
37
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising the taste while others reported issues like dry or burnt chicken.
Service Issues
Frequent complaints about order accuracy and customer service, with reports of rude staff and missing items.
Cleanliness
Inconsistent cleanliness reported, with some locations noted as clean while others had dirty tables and areas.
Value for Money
Concerns about rising prices and shrinking portion sizes, leading to dissatisfaction among customers.
Positive Experiences
Several customers highlighted excellent service and friendly staff, particularly praising specific employees.
- LBLisa Beesley3 days ago4.0Good place to get sum grub... ....
- ASAnroht SamaniegoFeb 16, 20264.0They can do it better
- EGEddy GutierrezFeb 8, 20263.0Pésima experiencia e llegado muchas veces al local pero él personal muy amable y alegre solo que tiene una manager pregunte por su nombre se llama gloria pésima actitud de la señora trata mal a los trabajadores y pésima atención al cliente trata mal a los clientes y no hay con quien quejarse la atención ahora es horrible
- DMDennis MichaelJan 23, 20265.0Food greatand service will return if in area
- GDGreg DayeJan 15, 20265.0Great bargain for the special.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Upland, CA?
El Pollo Loco in Upland is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Upland?
It is located at 1126 E 19th St, Upland, CA 91786, USA.
What types of cuisine does El Pollo Loco offer?
El Pollo Loco serves fresh, authentic Mexican food specializing in fire-grilled chicken and Mexican entrees.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Can I place an order online or through an app for El Pollo Loco?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/ or through their mobile app available on the Apple App Store.
What payment options are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through?
Yes, this location has a drive-through for customer convenience.
What nearby restaurants can I visit around El Pollo Loco?
Nearby dining options include San Biagio's Pizza, Pieology Pizzeria, Crumbl - Upland, which wich?, The Habit Burger Grill, Chipotle Mexican Grill, Pick Up Stix Fresh Asian Flavors, and Subway.
Are there any recreational areas near El Pollo Loco where I can walk or hike?
Yes, Riparian Trail is nearby, offering a pleasant hiking trail for outdoor activities before or after your visit.
What other services or shops are close to El Pollo Loco that I might find useful?
Nearby you can find The Eye Shoppe Optometry for eyewear services, Verizon for mobile phone needs, BevMo! for drinks and shopping, Albertsons grocery store, KeyMe Locksmiths, and Golf Galaxy sporting goods store.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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