Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Upland,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
504 reviews
5 stars
275
4 stars
96
3 stars
51
2 stars
22
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting positive interactions at the drive-thru and in-store.
Food Quality
While some reviews mentioned great food, others reported issues with dry chicken and incorrect orders.
Cleanliness
Several customers noted that the restaurant was clean, although there were complaints about dirty areas and unsanitary conditions at times.
Order Accuracy
A recurring issue was the frequent mistakes with orders, leading to customer frustration.
Atmosphere
The ambiance was appreciated by some, with mentions of a pleasant dining experience, though others noted a decline in service quality over time.
- RRRudy RiosDec 31, 20255.0The staff is very friendly, the manager leads by example, great customer service.
- EEElizabethOct 13, 20255.0I love El Pollo Loco and probably eat here about four times a month! I really appreciate the keto-friendly options. The girl at the drive-thru was super sweet and bubbly, she greeted me with a smile and made the interaction so pleasant. I do wish they offered more coupons, but overall it was a nice little treat after getting my nails done. I’d definitely recommend this location for their exceptional customer service!
- SGSaira GonzalezOct 8, 20251.0Terrible service. Ordered drive through asked for a double chicken salad and I asked if instead of the chips I could get a churro instead all I got was a “no” then “ would that be everything” I said yes and at the window I asked for a order of churros.the guy asked if I need something extra and I said yes green salsa please. Paid for my order and the same girl who took my order brought it up to me and said here it go. I checked my order and turned around and asked for green salsa and she walked away so I thought I was getting it then she came back and she said “ you need something else” I said yes a “ fork “. I drive away. My order didn’t had napkins and fork nor the green salsa plus my churros only one of them had the sugar and one was plain.
- KMkem morrisOct 8, 20255.0Great tacos. First time and I loved them
- JUJust UsSep 11, 20254.0Friendly staff
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Upland, CA?
El Pollo Loco is open Monday through Friday from 10:00 AM to 9:30 PM, and on Saturday and Sunday from 10:00 AM to 9:30 PM.
Where is El Pollo Loco located in Upland?
El Pollo Loco is located at 760 E Foothill Blvd, Upland, CA 91786, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Upland offers delivery services.
Can I order El Pollo Loco food through their app?
Yes, you can order from El Pollo Loco using their mobile app available on the App Store or online at their quick link menu.
What payment options are accepted at El Pollo Loco Upland?
El Pollo Loco accepts American Express, Visa, Discover, and checks as payment options.
Does El Pollo Loco provide catering services at this location?
Yes, El Pollo Loco in Upland offers catering services.
Is there a drive-through service available at El Pollo Loco in Upland?
Yes, this location offers a drive-through service for convenience.
What nearby places can I visit around El Pollo Loco in Upland?
Nearby, you can visit West Coast Nails for a beauty or nail salon experience, 7-Eleven for convenience shopping, and TeaWich Cafe for a cafe setting.
Are there family-friendly locations near El Pollo Loco in Upland?
Yes, family-friendly spots nearby include Fairytale Castle Preschool and Kid's Garden Preschool, ideal if you have children.
What other dining options are available near El Pollo Loco in Upland?
Nearby dining options include Round Table Pizza, Shakey's Pizza Parlor, Brandon's Diner, and Inca's Peruvian Grill, providing a variety of cuisines.