Dutch Bros Coffee

3.8
258 reviews

About

Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires appointmentNot available

Location

Dutch Bros Coffee
887 W Foothill Blvd, Upland, CA
91786, United States

Hours

Reviews

3.8
258 reviews
5 stars
156
4 stars
15
3 stars
15
2 stars
18
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; while some report friendly and helpful staff, others mention rude behavior and poor customer service.

Wait Times

Many customers express frustration with long wait times, especially during busy hours, and suggest improvements in order management.

Drink Quality

Feedback on drink quality is varied; some customers love the flavors, while others report issues with incorrect orders and drinks lacking flavor.

Atmosphere

The atmosphere is generally described as fun and vibrant, but some customers find the loud music and lack of seating uncomfortable.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to dissatisfaction among customers.
  • CS
    Caitlin Sullivan
    Nov 15, 2025
    2.0
    Waited 35 minutes at the drive-thru for a lukewarm hot coffee 🤔 tasted great but definitely not worth the wait.
  • YM
    yulissa maldonado
    Nov 15, 2025
    3.0
    5 stars for the young gentlemen that assisted me possibly named Brensen/Brenden Zero stars for management/corporate It’s pouring rain today as was forecasted poor kid was out in the rain as it’s pouring and he’s struggling with a wet tablet. Not an umbrella was provided and not a single station to keep them dry. Instead of solutions or support a girl comes out to tell him chop chop your holding up the line. As he’s visibly struggling. Still he maintained composure was kind and apologetic for the extra wait. As a consumer I don’t mind waiting. As a person I’d appreciate management stepping up being kinder and better prepared to take care of the employees that take care of the consumers
  • MG
    Melanie Garcia
    Nov 15, 2025
    5.0
    Brenson took my order and did a wonderful job and had good customer service, it was raining really hard but he still made it work thank you brenson!
  • MS
    Melissa Sweat
    Nov 11, 2025
    5.0
    Our first experience at Dutch Bros started off a little unpleasant because there was some confusion in the line — we didn’t quite know how it worked, and it led to a bit of an awkward interaction. One of the staff members wasn’t very friendly at first, but Esther completely turned the experience around. She was kind, understanding, and made everything right. The lady at the window was also super nice (wish we caught her name!). What started off as a rough experience ended up being really positive thanks to them. Definitely still a 5-star visit overall.
  • DD
    Darrian Dixon
    Nov 1, 2025
    3.0
    I got a coffee from Dutch Bros and there was a hole in my cup. Most of my coffee was gone or on my clothes. Typically I get great service but today was not one of those days. Had to pour the rest in a mason jar just to drink it.

Frequently Asked Questions About Dutch Bros Coffee

What sugar-free flavors do you offer?

Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.

What drinks are caffeine-free?

We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!