Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Upland is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
576 reviews
5 stars
284
4 stars
146
3 stars
62
2 stars
30
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with instances of rude staff and lack of attention to orders.
Portion Sizes
Numerous reviews mentioned that portion sizes were small and inconsistent, leading to dissatisfaction with value for money.
Food Quality
Several customers experienced issues with food quality, including cold food, stale chips, and concerns about freshness.
Atmosphere
The atmosphere was described as chill by some, but others noted issues like unclean tables and uncomfortable temperatures.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, many others reported negative experiences, indicating inconsistency in service and quality.
- JJJoe3 days ago1.0So I drive to the chipotle today Friday at 1240pm and the doors are locked. An employee comes to the door and tells me they're closed unless I placed a mobile order. Crappy service. Guess I'll go to the chipotle by the colonies from now on
- JFJack fOct 19, 20252.0chill atmosphere, food is ok. But the blond girl working needs to work on her customer service and attitude. She also barely puts any food. I asked for chicken she literally put like 12 pieces and when i asked for more SHE PUT 2 MORE. JUST 2. and i was charged for double scoop. i was flabberghasted. she must be new but needs to go. i was literallly in awe. smh
- KMKatrisse MichelleOct 8, 20253.0The portion size for the cost doesn't add up to me. This is beyond sad I wasn't looking for my bowl to overflow with food but dang one small scoop of everything. I'll be driving back to Pomona because there location doesn't seem stingy with their food.
- BSBen S.Oct 4, 20253.0Been going here for years, but I'm pretty sure I got food poisoning from eating here. I would recommend a better location.
- AAAlexandria AffonsoSep 6, 20253.0I came in tonight around 7:30pm. There was no line so I walked right up to order. There were 3 people standing there - a guy, a blonde girl at the register, and a brown haired girl who looked miserable and had a really depressing face. No one said anything for like a minute and I just stood there. Finally, the guy said "hi welcome in" as he was walking to the back, so it wasn't very welcoming. Then unfortunately, the brown haired girl took my order. She spoke SO fast and rushed me through my whole order. Look, if you hate your job, I get it. Pretty sure if we all had the option to get paid without working, we'd do it. But you don't get to act like that in customer service, especially if you're the designated order taker. Get a grip. Blonde girl was nice. Brown haired girl needs disciplinary action. I'm not saying Chipotle is known for it's over the top customer service, but simple acknowledgement of your customers is 101. I'm not expecting a big smile, you don't even have to ask me about my day, who cares anyway. But a "hello" would be cool. You don't even have to smile when you say it. Do better.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Upland?
Chipotle Mexican Grill in Upland is open every day from 10:30 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Upland?
It is located at 1092 N Mountain Ave, Upland, CA 91786, near the UPS Store, Bank of America, Walgreens, and Subway.
Does Chipotle Upland offer online ordering and delivery services?
Yes, Chipotle Upland offers online orders, in-store pickup, and delivery through their website and app.
Where can I download the Chipotle app for easier ordering?
You can download the Chipotle app at https://apps.apple.com/us/app/chipotle/id327228455 to place orders conveniently.
What kind of food does Chipotle Mexican Grill serve?
Chipotle specializes in customizable Mexican meals like burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Does Chipotle Upland accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services among others like gift cards and online orders.
How can I contact Chipotle Mexican Grill in Upland?
You can call them at +1 909-579-5999 or email ca.0230.upland2@chipotle.com for inquiries.
What are some nearby places of interest around Chipotle in Upland?
Nearby spots include Town Center at The Preserve shopping center, The Spot Cafe Upland for coffee, and Oranje Cafe for healthy food options.
Are there any dental or health services near Chipotle Upland?
Yes, Mountain View Dental and Tsai Bryce K & Amy S Tsai DDS are nearby dentists; Dr. Daniel Arkle DC is a local chiropractor offering holistic care.
What nearby businesses could I visit before or after my meal at Chipotle Upland?
You might visit Brown & Brown for legal services or Our Celebration Vacation for travel planning near Chipotle Upland.