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Brand Certified

Chipotle Mexican Grill

3.8
(317 reviews)

Business Details

1053 E 19th St, Upland, CA
91784, United States
(909) 694-0384

About

Fast Food RestaurantMexican Restaurant
Chipotle Colonies Crossroads is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1053 E 19th St, Upland, CA
91784, United States

Hours

Reviews

3.8
317 reviews
5 stars
163
4 stars
58
3 stars
30
2 stars
17
1 star
49

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, salty dishes, and small portions.

Customer Service

Mixed reviews on customer service; some staff were praised for friendliness, while others were criticized for rudeness and poor attitude.

Cleanliness

Several reviews highlighted cleanliness issues, with dirty tables and food areas being a common complaint.

Order Accuracy

Numerous customers experienced problems with incorrect orders and portion sizes, leading to dissatisfaction.

Timeliness

Customers noted inconsistent opening times and slow service, particularly during busy hours.
  • NN
    Netaro
    Feb 17, 2026
    1.0
    It’s clear the staff hasn’t been properly trained to cook rice. I’ve received undercooked rice on multiple visits, which is unacceptable for any restaurant. Consistency and basic preparation should be the standard.
  • A
    ALPUNX !!
    Jan 26, 2026
    4.0
    Chicken bowl was bomb.. Was enough for two sittings..Staff looked like they hated their job...One girl at the register was cheery...Step up your game if you gonna deal with the public kids....
  • EE
    E
    Jan 6, 2026
    1.0
    Ordered a bowl, portions were very little! It was unbelievable how little bit of beans and steak they put in it. It was basically all rice! Will not be going here again.
  • NJ
    Nolan Jenkins
    Dec 30, 2025
    1.0
    only gives half servings never coming here again i recommend you do the same.
  • CP
    Cherise Pacholik
    Dec 8, 2025
    5.0
    I had a great experience at this Chipotle location, which is not always the case with this chain at the store nearby my home. After I got my food I was sure to tell the staff that they were doing a great job and I appreciated their customer service and the cleanliness of the restaurant and told them they were doing a great job.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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