Pizza Factory

4.2
300 reviews

About

Pizza Restaurant

Location

Pizza Factory
18711 Tiffeni Drive, Twain Harte, CA
95383, United States

Hours

Reviews

4.2
300 reviews
5 stars
182
4 stars
57
3 stars
25
2 stars
8
1 star
28

What are people saying?

AI-generated from recent customer reviews

Pizza Quality

Many customers praised the pizza for being delicious, with ample toppings and good flavors, although some noted inconsistencies in quality.

Service Experience

The staff received positive feedback for being friendly and accommodating, but there were complaints about slow service and order mix-ups.

Cleanliness and Atmosphere

The restaurant was generally described as clean and family-friendly, though some reviews mentioned dated decor and issues with the arcade area.

Wait Times

Several customers expressed frustration with long wait times for food, especially during busy periods, impacting their overall experience.
  • RL
    Rob Lewandowski
    Dec 9, 2025
    5.0
    Our first time eating here, even though these are a chain they are local owned I believe, hand tossed the dough, I have worked in many pizza shops, this one was clean and food was great, employees were great.
  • KH
    Ken Hobbs
    Nov 21, 2025
    3.0
    The Pizza Factory is little worn down. It's been around for a minute and it shows. I went there for a birthday party so we had the party room. The adjacent arcade is very dated and it's not uncommon for the machines to malfunction or take money and not activate. The air hockey table doesn't blow air. It's just all kind of old and broken. The pizza was typical Pizza Factory pizza. I wasn't disappointed but I didn't have high expectations. They have a handful of brews on tap and a salad bar. All in all it met my low expectations.
  • CH
    Caitlyn Hernandez
    Nov 20, 2025
    5.0
    Delicious as always!
  • KB
    Kelly Brasil
    Nov 12, 2025
    5.0
    A large combination pizza to go. And cinnamon twists!!!!!! When I arrived to pick up our order, it was already; and the employees were so very nice and extremely helpful. There were quite a few families there enjoying themselves. It had the best vibes ever! I definitely will be back to eat here again!
  • AL
    Aaron Lemas
    Nov 5, 2025
    5.0
    Excellent pizza with plenty of toppings. Most all of their combos are really good, and I like the build your own salad bar. I often get it to go, I wish the main eating area didn’t have so many TVs playing different stations all the time. Or a separate room for people to eat with no TVs. Game room is pretty cool, I miss the OG Metal Slug.