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McDonald's

3.8
(1453 reviews)

Business Details

245 East First Street, Tustin, CA
92780, United States
(714) 832-8485
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
245 East First Street, Tustin, CA
92780, United States

Hours

Reviews

3.8
1,453 reviews
5 stars
624
4 stars
309
3 stars
246
2 stars
88
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Cleanliness

Many reviews highlighted poor cleanliness in the dining area and restrooms, with dirty tables and unsanitary conditions.

Food Quality

There were complaints about food quality, including cold items, smaller portion sizes, and inconsistent preparation.

Customer Service

While some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and poor attitudes.

Management Concerns

Several reviews pointed to management issues, including inadequate staffing and poor handling of customer complaints.
  • CQ
    Cassandra Quilanita
    2 days ago
    5.0
    Just wanted to hop on and say this McDonald’s location is so kind and chill. I had accidentally ordered the wrong thing through the app and once I had conveyed the situation to one of the employees, they just rang up the refund and did it all with a cheery disposition.
  • EL
    Elvia Lidar
    4 days ago
    4.0
    1st time, food was served quickly within 12 minutes 😋
  • ZB
    zach bronstein
    Feb 25, 2026
    3.0
    Always slow experience(we use the app to order in advance) and for some reason the fries never seem fully cooked.
  • DD
    Darla Diggs
    Jan 26, 2026
    1.0
    Extremely disappointed by the lack of cleanliness here. Every available table was dirty, and the general upkeep of the dining area was poor. The restrooms were disgusting, It felt unsanitary to the point where I didn't feel comfortable touching the surfaces, let alone eating. Management needs to prioritize basic hygiene and table bussing. Wouldn't have given 1 star, if that was an option.
  • B2
    Beyakosa 2Rican4U
    Dec 29, 2025
    1.0
    This McDonald is pretty empty at night but all tables are dirty they have the worst customer service day & night always an issue with not having change back and it sucks because not all customers pay with credit cards, I usually come three times a week because is the only close place I have but they need to do better including management..also they never want to sell any special like the DINNER BOX in this location.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Tustin, CA?

McDonald's in Tustin is open daily from 4:30 AM to 1:00 AM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's in Tustin has a drive-thru open daily from 4:30 AM to 1:00 AM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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