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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, with long wait times and incorrect orders being common issues.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
Food Quality
Several customers expressed disappointment with the food quality, mentioning cold or poorly prepared items.
Customer Service
Numerous reviews indicated poor customer service, with rude staff and lack of attentiveness being recurring complaints.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and noted enjoyable experiences, particularly during morning shifts.
MZ
Mike Zhang
Nov 14, 2025
5.0
Was kinda surprised that the restaurant didn’t open according to its advertising at 5am. Only drive through. I can see why cuz I saw a homeless black woman at the door. Meanwhile the black female assistant at the window was friendly and generous. I got the tallest McDonald ice cream just now. It made my day.
CC
Celeste
Nov 5, 2025
3.0
Ordered a Large fries, got the quantity of a Small. C’mon y’all, stop slackin’.
Perfect on the salt though 🔥
JW
Jacoby Wilcox
Oct 24, 2025
2.0
Forced to use kiosk because no menu at register.
Very annoying.. and looks clean from afar, but actually dirty.
CT
Crypto TheKid
Oct 23, 2025
5.0
You want fast theres really no one faster than ol Micky D's but the quality of the food i think suffers for it.