While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tustin,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Many customers praised the friendly and attentive staff, highlighting individuals like Facundo and Idela for their exceptional service.
Cleanliness
The restaurant is frequently noted for its cleanliness, including well-maintained restrooms and a tidy dining area.
Food Quality
While many reviews commend the delicious food and generous portions, there are some complaints about inconsistent quality and smaller portion sizes.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, indicating a need for improvement in order fulfillment.
JR
Jorge Rodriguez
Feb 14, 2026
5.0
I always have a great experience at El Pollo Loco, but this location truly stands out because of the people. From the moment you walk in, you’re greeted with such a warm, welcoming feeling that makes you want to come back.
Facundo Lopez deserves special recognition. He does an amazing job and consistently goes above and beyond to make customers feel valued and appreciated. His kindness, professionalism, and positive attitude really set the tone for the entire team. He’s the kind of employee every place hopes to have and should absolutely be an example of what great customer service looks like.
Thank you to Facundo and the entire staff for creating such a friendly and inviting environment. It really makes a difference.
CD
Christine D
Feb 3, 2026
5.0
All staff are friendly, nice, helpful and this place always clean. Good, healthy food, reasonable price and great service.
SH
Sam Hosein
Jan 20, 2026
5.0
One of the best El Pollo loco restaurant. This location is super clean with friendly caring staff.
The restrooms are clean and maintained regularly.
Plenty of free self parking.
I know that it's a franchise but the food actually seems to taste better here.
For sure the food is hotter. Probably because there's more customers so they have to keep the grill running.
There's plenty of indoor seating. There are also booth seating. There's a nice outdoor patio.
MM
mark mehrpar
Jan 16, 2026
5.0
Great polite staff . especially the girls but the guys too .super polite
LP
Life of Pablo
Jan 10, 2026
5.0
Great service from the old guy that is sweeping and serving. The food on the tables people like him make the company look good. Been in a lot of pollos locos. Around. California. And service like that it’s appreciated. I don’t know his name
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