Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tustin,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
942 reviews
5 stars
586
4 stars
184
3 stars
83
2 stars
31
1 star
58
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive service, highlighting specific staff members for their exceptional hospitality.
Food Quality
While some reviews praised the delicious food, others noted issues with portion sizes and food presentation.
Order Accuracy
A recurring complaint was the frequent mistakes in order fulfillment, leading to customer frustration.
Cleanliness
The restaurant was generally described as clean, contributing positively to the dining experience.
- LPLife of Pablo2 days ago5.0Great service from the old guy that is sweeping and serving. The food on the tables people like him make the company look good. Been in a lot of pollos locos. Around. California. And service like that it’s appreciated. I don’t know his name
- JFJesus Fajardo6 days ago5.0The fired on the grill chicken is amazing served with pinto beans, Mexican rice, flour tortillas, salsa fresca(pico de gallo), salsa roja or avocado sauce is the perfect combination for a perfect meal a person can enjoy and let's not forget about the Mac and cheese or the delicious mashed potatoes and corn 🤤 and the best part is not too pricey and often pollo loco offers a coupon for a discount anyone can use now at days!...
- BFBen FritzJan 3, 20265.0Decent food, good service. There are reasonably healthy options available and the prices are good.
- MKMomo KoideDec 21, 20255.0Such great chicken flavor, the skin nice and crispy, and meat juicy!!!!! Workers were so nice!!!!!!!
- SKSiavash KademiDec 9, 20255.0I had an unfortunate experience when I mistakenly ordered a double chicken avocado salad instead of a double chicken tostada salad. After calling the restaurant, I realized my mistake. Sandra, one of the agents, was incredibly kind and understanding. She assured me that I had made a mistake and offered to make the tostada salad for me at no extra charge. I was so grateful for her assistance and would highly recommend this location, especially Sandra.
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Tustin, CA?
El Pollo Loco is open Monday through Friday from 9:30 AM to 11:30 PM, and on Saturday and Sunday from 10:00 AM to 11:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Tustin offers delivery services for your convenience.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 3002 El Camino Real, Tustin, CA 92782, USA.
Can I order El Pollo Loco's food online?
Yes, you can order online through their official menu link: https://order.elpolloloco.com/menu/el-camino-real-jamboree-rd
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for convenient pickup.
What makes El Pollo Loco's chicken special?
Their chicken is marinated in a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on open-flame grills and hand cut into Mexican entrees.
Which nearby Mexican restaurants can I try apart from El Pollo Loco?
Nearby Mexican restaurants include Rubio's and Taco Bell, both offering different styles of Mexican cuisine for you to enjoy.
Are there nearby places where I can do some shopping before or after dining at El Pollo Loco?
Yes, you can visit Pandora for jewelry, Ethan Allen for furniture, or Toys"R"Us for toys nearby.
What nearby services can help with shipping or mailing needs when visiting El Pollo Loco?
Nearby shipping centers include the UPS Authorized Shipping Outlet, PostalAnnex+, and the UPS Access Point location.