Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tustin,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
929 reviews
5 stars
576
4 stars
185
3 stars
83
2 stars
29
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive service, highlighting specific staff members like Facundo and Idela for their exceptional hospitality.
Food Quality
While several reviews noted delicious food, there were complaints about portion sizes and inconsistencies in meal preparation, such as undercooked chicken and missing items.
Order Accuracy
A recurring issue was the frequent mistakes in order fulfillment, with multiple customers reporting missing items or incorrect orders.
Cleanliness
The restaurant received positive remarks for its cleanliness and inviting atmosphere, contributing to a pleasant dining experience.
Pricing Concerns
Some customers expressed dissatisfaction with the value for money, citing high prices relative to portion sizes and quality.
- NHNatalie HearnesNov 8, 20254.0I had more juice in my beans instead of beans a half of bowl of rice in my 8 piece of chicken dinner 馃様
- MGMaribel GarciaOct 28, 20255.0This place is good! Staff and food are all great! Their staff member Facundo, wow! He is very welcoming and attentive to orders and customers.
- JTJerry TaylorOct 24, 20253.0Messed up my order and food not good
- LCLivny Calder贸nOct 21, 20255.0Wau especial, este restaurante, me encant贸 quede con deseos de regresar, ya que me lleno de alegr铆a cuando est谩bamos esperando la comida, un caballero de la tercera edad, nos sirvi贸 la comida, con gran atenci贸n, muy cervicial, y respetuoso ,
- FVfelipe vitalOct 20, 20255.0I was served by Rocio today, she was super friendly lady, very helpful. I love coming here! Pollo Loco forever !
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Tustin, CA?
El Pollo Loco is open Monday through Friday from 9:30 AM to 11:30 PM, and on Saturday and Sunday from 10:00 AM to 11:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Tustin offers delivery services for your convenience.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 3002 El Camino Real, Tustin, CA 92782, USA.
Can I order El Pollo Loco's food online?
Yes, you can order online through their official menu link: https://order.elpolloloco.com/menu/el-camino-real-jamboree-rd
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for convenient pickup.
What makes El Pollo Loco's chicken special?
Their chicken is marinated in a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on open-flame grills and hand cut into Mexican entrees.
Which nearby Mexican restaurants can I try apart from El Pollo Loco?
Nearby Mexican restaurants include Rubio's and Taco Bell, both offering different styles of Mexican cuisine for you to enjoy.
Are there nearby places where I can do some shopping before or after dining at El Pollo Loco?
Yes, you can visit Pandora for jewelry, Ethan Allen for furniture, or Toys"R"Us for toys nearby.
What nearby services can help with shipping or mailing needs when visiting El Pollo Loco?
Nearby shipping centers include the UPS Authorized Shipping Outlet, PostalAnnex+, and the UPS Access Point location.