El Pollo Loco

Reviews

• IC

  Ismeta Cekic

  2 days ago
  5.0
  I was exhausted 😴 after long hours at work plus driving home 25 minutes and very hungry 😋 I have dubbed chicken tostada . Mmmmmmm one of the best meals ever. Fresh and delicious 😋
• JS

  Jadie Suarez

  Feb 20, 2026
  1.0
  I’ve had so many issues with this Location because I don’t think they’ve ever gotten my order right. But they’re the one closest to where I live so I keep coming. Today it was kind of the last straw because they irritated me so much. I had a coupon in my app for a free side. I told the girl at the front that I wanted to use it and ask her how I can do it in Store but she looked at me blankly and said she didn’t know. She put the order in but it didn’t work scanning it so I Asked her if I should order it on my phone instead she Looked at me blankly again and said I could try but that really didn’t know so I tried ordering it in my app but the coupon didn’t work there either. I asked for help. Again nobody knew. She got the manager involved. She Looked at me blankly and said didn’t know. All I wanted was to redeem the free side that I obviously had available to me under available rewards. Somebody at the store should know how I could do that. Apparently it was showing as already redeemed but I obviously had not redeemed it yet. The manager just stared at me as blankly as the other girl did and just said well I don’t know we can’t do anything That I just have to pay for the side. It’s not that hard. I used to be a manager myself. It’s not that hard to say sorry for the inconvenience We will take care of you I’ll make sure that you get your free side. She had no inclination of wanting to do that. She just looked at me and said well I don’t know we can’t do anything I don’t know what’s going on we can’t do anything and I got so frustrated and told her all I’m asking for is my free side. Eventually she agreed to do it “this one time”. It’s not like I’m trying to take advantage of them and am going to keep coming back and trying to do the same thing. It’s Obviously an issue I’ve never run into before and that I just happen to be having right now and it would’ve been so much easier if she would’ve just been accommodating from the beginning. Why does it have to be so hard for some just to be a good manager and do the right thing. Instead of insisting on sitting there arguing with the customer as if the customer did something wrong. Literally so annoying.
• PC

  Pedro Cuevas

  Feb 6, 2026
  5.0
  El el mejor pollo 🐔 que he comido excelente lugar y el servicio recomendado
• AL

  Anthony Leon

  Jan 8, 2026
  5.0
  Always Has Good Warm Food When I Go
• XV

  Xavier Ávila

  Oct 18, 2025
  5.0
  Autosuficiencia en el servicio y calidad de comida es muy sabroso él Pollo loco 😋 😉 🤤 👌 😁 🐔🍗

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