Dunkin'

3.9
590 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Tustin, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15190 Kensington Park Dr, Tustin, CA
92782, United States

Hours

Reviews

3.9
590 reviews
5 stars
301
4 stars
122
3 stars
56
2 stars
35
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both in-store and drive-thru.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers feeling unwelcome.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

Some customers noted cleanliness issues, including unsanitary conditions and pests.

Product Quality

While some customers enjoyed the fresh donuts and coffee, others reported dissatisfaction with food quality and taste.
  • YA
    Yoancy Alvarez
    Nov 15, 2025
    1.0
    Got in line at 9:30AM, waited 30 minutes to go thru the drive thru...about 5-6 cars waiting. Customer service was worst experienced and it was barely 10AM, and the customer service ended up making sense why it was taking so long. The order was simple; a mocha coffee with 4 creamers. When at the window, she tried to give me a peppermint cinnamon iced something... how? I'm not sure how you can hear that! When corrected the girl talked back and said "that's why I asked you if your order was correct on the screen", she actually didn't. When she finally corrected the order, she still forgot the creamer... I asked for them on the side because who knew how else she could mess that up. I unfortunately didn't get her name but hoping more training for customer service at this location can be done, it's not the first time.
  • AY
    Anthony Ybarra
    Nov 9, 2025
    1.0
    The staff here is rude and they take their time getting you your drink.
  • SS
    S
    Oct 7, 2025
    3.0
    It's your usual Dunkin, but they are forever without a working restroom. At this point after this long I'm pretty sure it's on purpose or they just don't want people using it.
  • BL
    Bernardo Larios
    Sep 18, 2025
    1.0
    Rude employees
  • SR
    Shanaka Ranatunga
    Sep 6, 2025
    1.0
    Went in this morning to get a dozen donuts for the office. I had to stand in the store for over 25 minutes after ordering to get it.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Tustin, CA?

Dunkin' in Tustin, CA is open daily from 4:30 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.