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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(594 reviews)

Business Details

(949) 438-8554
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Tustin, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15190 Kensington Park Dr, Tustin, CA
92782, United States

Hours

Reviews

3.9
594 reviews
5 stars
302
4 stars
123
3 stars
56
2 stars
35
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially during busy hours, with many expressing frustration over slow service and understaffing.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, indicating a consistent problem with order fulfillment.

Staff Attitude

Feedback indicated a mix of experiences with staff, ranging from friendly and accommodating to rude and unprofessional.

Product Quality

While many customers enjoyed the donuts and coffee, there were complaints about the quality of certain items, including stale food and poorly made drinks.

Cleanliness

Some reviews mentioned cleanliness issues, particularly regarding the restroom and food preparation areas.
  • GG
    Gavin
    Feb 24, 2026
    4.0
    Dunkin' is in a great location here at the Village next to the Legacy School, the donuts are really good, my favorites are the glazed and jelly donuts. My only complain is the coffee. I had the iced coffee from Dunkin', and while it was pretty decent, it tasted watered down, and not a very strong coffee taste, although I did get decaf so idk how much that affects the coffee taste. The service is very quick though, so it's awesome that they are quick about getting orders in, just need to get better coffee.
  • AC
    Amanda Cuellar
    Jan 14, 2026
    1.0
    Went through drive through and spent about 20 minutes in line and then had to wait park my car and wait for my order to be taken. Waited an extra 6 minutes at the window for payment and another 5 for my food all to have missing food. And I’m pretty sure I want have that refunded or if corporate will even read this. Give this location more hours and extra hands. As I see it they need help!!!
  • MG
    Michael Gonzales
    Jan 3, 2026
    5.0
    Fast service, strong coffee, and a great selection of pastries. Dunkin’ is the only place near me that sells French cruellers. This is more than enough reason to pay them a visit. I love this place
  • WC
    Wes Cory
    Dec 6, 2025
    1.0
    I feel like this Dunkin suffers from three main things (1) it is chronically understaffed on weekends, long waits even for just a cup of coffee, (2) it is freezing cold inside, AC is always on max, and (3) the background music is not 'background' music because it's TOO LOUD. Management/Corporate - please do something about this.🙏🏻 Thank you!
  • YA
    Yoancy Alvarez
    Nov 15, 2025
    1.0
    Got in line at 9:30AM, waited 30 minutes to go thru the drive thru...about 5-6 cars waiting. Customer service was worst experienced and it was barely 10AM, and the customer service ended up making sense why it was taking so long. The order was simple; a mocha coffee with 4 creamers. When at the window, she tried to give me a peppermint cinnamon iced something... how? I'm not sure how you can hear that! When corrected the girl talked back and said "that's why I asked you if your order was correct on the screen", she actually didn't. When she finally corrected the order, she still forgot the creamer... I asked for them on the side because who knew how else she could mess that up. I unfortunately didn't get her name but hoping more training for customer service at this location can be done, it's not the first time.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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