Dairy Queen (Treat)

4.0
209 reviews
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Business Details

2939 El Camino Real, Tustin, CA
92782-8909, United States
(714) 505-4288
https://www.dairyqueen.com/
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About

Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
2939 El Camino Real, Tustin, CA
92782-8909, United States

Hours

Reviews

4.0
209 reviews
5 stars
118
4 stars
37
3 stars
22
2 stars
9
1 star
23

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff and incorrect orders.

Understaffing

Customers frequently noted that the location is understaffed, leading to long wait times and rushed service.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including reports of cockroaches and a messy environment.

Product Quality

While many enjoyed the ice cream and Blizzards, there were complaints about incorrect orders and melted products.

Promotional Discrepancies

Customers expressed frustration over the location not participating in national promotions, leading to feelings of deception.
  • RG
    Rebecca Gibbons
    4 days ago
    5.0
    Provides some special treats that the family can't find elsewhere. The strawberry shake has a lot of fresh strawberries added, the "creamsicle" flavored shake is fabulous (when available), and the classic chili cheese dog is done right
  • MG
    Matthew Gonzalez
    Dec 31, 2025
    1.0
    3 employees inside the store said "they are closed" before 10 pm. 1 said "I was told to say we are closed" 1 said " I turned the ice cream machine off" I asked in general "the manager said you're closed?" The 3rd employee said "yeah,yes" I understand wanting to close on time, can't understand being blatantly lied to.
  • BD
    Barbara Doud
    Dec 14, 2025
    5.0
    Very nice store in Tustin. They just have ice cream.
  • CS
    Carter Smith
    Nov 21, 2025
    3.0
    I absolutely love Blizzards and go to Dairy Queens all the time. Unfortunately I’ve had mixed experiences with this location. The main issue is they are critically understaffed (think 2 employees for 15-25 customers). Because of the understaffing, they are always in a rush and ooften make my Blizzard incorrectly (like, 40% of the time). And one time it happened, I let one of the employees know so I could get it re-made. That employee happened to be a manager/owner, and they flat out refused to remake it for me. They claimed because my receipt said it correctly (they took my order wrong), that they were unable to make it the way I actually ordered it.
  • SS
    Susan
    Nov 11, 2025
    1.0
    The Mexican woman working as the cashier was impolite/clueless —no smile, no greeting, and unable to answer basic questions. Meanwhile, the Asian woman (likely the manager or owner) was whispering to her right in front of us while we were trying to ask questions. This manager then said they don’t participate in nationwide brand promotions, quote “they’re a franchise”, which aligns with many of the previous negative reviews here. Of course. While the entire country is celebrating veterans and the rest of DQ’s branches are doing something for veterans. Obviously She cares less about what veterans have done to this country where she came for her own American dreams. 💰
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Frequently Asked Questions About Dairy Queen (Treat)

What type of food does Dairy Queen (Treat) in Tustin, CA specialize in?

Dairy Queen (Treat) specializes in soft-serve ice cream and signature shakes, among other frozen treats.

What are the operating hours for Dairy Queen (Treat) in Tustin?

The store is open from 11:00 AM to 10:00 PM Sunday through Thursday, and from 11:00 AM to 11:00 PM on Fridays and Saturdays.