Business Details
About
Mexican Restaurant
Chipotle Tustin is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.1
654 reviews
5 stars
354
4 stars
143
3 stars
69
2 stars
24
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of friendly and rude service, with several customers reporting negative interactions with staff, particularly the manager.
Food Quality
While many customers enjoyed the food, there were consistent complaints about portion sizes being small and inconsistent, as well as issues with food freshness.
Cleanliness
Multiple reviews highlighted cleanliness issues, with some customers describing the restaurant as dirty and poorly maintained.
Atmosphere
The atmosphere received mixed reviews, with some customers enjoying the vibe while others noted a negative or hostile environment due to staff attitudes.
Value for Money
Customers expressed dissatisfaction with pricing relative to portion sizes, feeling that they were not getting good value for their money.
- CSCharles SNov 8, 20255.0Fast and filing with a welcoming atmosphere.
- ZZZelaNov 1, 20251.0The store manager is very rude. He will make a big deal if a CHILD! Wants a cup of water. The service is terrible and the food taste disgusting and burnt. The atmosphere is hostile and very negative due to his attitude. I saw some of the employees touching each other inappropietly very unprofessional!!
- RGRod GarrettOct 30, 20253.0It's fast food.
- HSHanna SalibaOct 29, 20255.0The people working here were so friendly and helpful, they made me feel really comfortable. You can tell they actually care about their customers and try their best to make everyone happy. The service was quick and everything went smoothly. I also liked how organized and welcoming the place felt. It’s not easy to find places where you feel that kind of good energy, but this one definitely has it. I’m glad I came here and I’ll totally come back again. If you’re thinking about checking it out, do it! You won’t be disappointed. Highly recommend!
- AGAnthony GrillAug 24, 20251.0First and foremost these employees don’t wear name tags so I don’t know who served me. However, the service was terrible and seemed very rushed. Mind you there was 1 person behind me. The employees were throwing everything in my bowl and moving without me even finishing my order. She skimmed my serving size and when I mentioned it I didn’t feel my portion size was satisfied. I will not be returning to this location!!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Tustin serve?
Chipotle Mexican Grill in Tustin offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill in Tustin?
The restaurant is open every day of the week from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in Tustin offer delivery and pickup services?
Yes, Chipotle in Tustin offers both in-store pickup and delivery services for customer convenience.
How can I place an online order for Chipotle Mexican Grill in Tustin?
You can order online through their website at https://order.chipotle.com/ or using their app available in the Apple App Store.
Can I earn rewards or get exclusive offers at Chipotle Mexican Grill in Tustin?
Yes, by signing up for Chipotle Rewards, you can earn free food and receive exclusive offers.
What types of payment do Chipotle Mexican Grill in Tustin accept?
They accept various services including gift cards and credit cards.
Is Chipotle Mexican Grill in Tustin welcoming to all communities, including LGBTQ?
Yes, the location welcomes the LGBTQ community.
What nearby places can I visit before or after dining at Chipotle Mexican Grill in Tustin?
Nearby you can visit the US Post Office or SoCal Wine and Spirits for additional errands or shopping before or after your meal.
Are there any nearby transit or delivery services near Chipotle Mexican Grill in Tustin?
Yes, the nearby UPS Access Point location and Amazon Counter - Tustin Pharmacy provide convenient courier and delivery services.
What nearby medical or dental centers are located around Chipotle Mexican Grill in Tustin?
Several dental and medical centers are nearby including Tustin Community Dentistry, Tustin Pharmacy, and Elite Neurology of Orange County, which may be helpful for appointment planning during your visit.