El Pollo Loco

4.2
1170 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Turlock,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
2900 Countryside Dr, Turlock, CA
95380, United States

Hours

Reviews

4.2
1,170 reviews
5 stars
642
4 stars
285
3 stars
128
2 stars
35
1 star
80

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being fresh and delicious, although there were some complaints about overcooked chicken and inconsistent quality.

Customer Service

Many reviews highlighted excellent customer service, particularly from specific employees like Rolando and Abraham, who were noted for their attentiveness and friendliness.

Cleanliness

While some customers appreciated the cleanliness of the restaurant, others reported issues with cleanliness, especially during busy times.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.

Value for Money

Some customers felt the prices were high for the portion sizes and quality, while others found it to be a good value compared to other fast food options.
  • VH
    Vee Hub
    Nov 10, 2025
    4.0
    Considering it's fast food, El Pollo is yummy and fresh. I love the double chicken tostada salad.
  • PC
    Pedro Calderon
    Oct 17, 2025
    4.0
    Good overall. Wait time is a bit more than typical fast food, but worth the wait. Not a knock, just an observation.
  • EH
    Edward Hernandez
    Sep 22, 2025
    4.0
    This is a crazy busy place that simply not kept very clean anymore unfortunately The food is good the service can be confusing and you have to ask for things that they forget to put in.
  • AG
    Alysia Gonzales
    Sep 20, 2025
    5.0
    This is my favorite EPL location! The manager here is so kind. He walks around the dining room, asking people if they need anything. He brings salsas, napkins, water cups, things that you usually just have to just grab yourself at a fast food place...just to be nice! He just goes above and beyond and I super appreciate that. I've also had an issue with an order (that was TOTALLY my fault for ordering wrong) and he fixed it for me without hesitation or blaming me, even though we both knew it was my fault. He could have made me pay again or reorder. The employees are also kind. Great customer service all around, and it definitely starts from the top. Besides that, the food is always fresh and delicious and the portions are perfect. They're always consistent here!
  • RC
    Reynaldo Ismael Figueroa Campos
    Sep 8, 2025
    4.0
    Nada que ver con el pollo loco de Mexico

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Turlock, CA?

El Pollo Loco is open daily from 9:00 AM to 11:00 PM.

Where is El Pollo Loco located in Turlock?

El Pollo Loco is located at 2900 Countryside Dr, Parcel 14, Turlock, CA 95380.