Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Turlock,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
1,170 reviews
5 stars
642
4 stars
285
3 stars
128
2 stars
35
1 star
80
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh and delicious, although there were some complaints about overcooked chicken and inconsistent quality.
Customer Service
Many reviews highlighted excellent customer service, particularly from specific employees like Rolando and Abraham, who were noted for their attentiveness and friendliness.
Cleanliness
While some customers appreciated the cleanliness of the restaurant, others reported issues with cleanliness, especially during busy times.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
Value for Money
Some customers felt the prices were high for the portion sizes and quality, while others found it to be a good value compared to other fast food options.
- VHVee HubNov 10, 20254.0Considering it's fast food, El Pollo is yummy and fresh. I love the double chicken tostada salad.
- PCPedro CalderonOct 17, 20254.0Good overall. Wait time is a bit more than typical fast food, but worth the wait. Not a knock, just an observation.
- EHEdward HernandezSep 22, 20254.0This is a crazy busy place that simply not kept very clean anymore unfortunately The food is good the service can be confusing and you have to ask for things that they forget to put in.
- AGAlysia GonzalesSep 20, 20255.0This is my favorite EPL location! The manager here is so kind. He walks around the dining room, asking people if they need anything. He brings salsas, napkins, water cups, things that you usually just have to just grab yourself at a fast food place...just to be nice! He just goes above and beyond and I super appreciate that. I've also had an issue with an order (that was TOTALLY my fault for ordering wrong) and he fixed it for me without hesitation or blaming me, even though we both knew it was my fault. He could have made me pay again or reorder. The employees are also kind. Great customer service all around, and it definitely starts from the top. Besides that, the food is always fresh and delicious and the portions are perfect. They're always consistent here!
- RCReynaldo Ismael Figueroa CamposSep 8, 20254.0Nada que ver con el pollo loco de Mexico
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Turlock, CA?
El Pollo Loco is open daily from 9:00 AM to 11:00 PM.
Where is El Pollo Loco located in Turlock?
El Pollo Loco is located at 2900 Countryside Dr, Parcel 14, Turlock, CA 95380.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customer convenience.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment methods.
Is there a drive-through service available at El Pollo Loco?
Yes, El Pollo Loco features a drive-through for quick and convenient service.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican cuisine featuring fire-grilled chicken marinated with herbs, spices, fruit juices and garlic.
How can I order food from El Pollo Loco online?
You can order food online via their website or through the El Pollo Loco app available in the Apple App Store.
Are there pet care services near El Pollo Loco in Turlock?
Yes, VIP Petcare Wellness Center and Pet Supplies Plus Turlock are nearby for veterinary and pet grooming needs.
What other food options are available near El Pollo Loco?
Nearby food options include McDonald's, Chili's Grill & Bar, Chipotle Mexican Grill, In-N-Out Burger, and Ono Hawaiian BBQ, offering a variety of cuisines.
Are there any retail stores near El Pollo Loco where I can shop?
Yes, nearby retail stores include Safeway for grocery and drugstore needs, Five Below for discount items, Target Store Turlock for department and mobile phone shopping, and Famous Footwear for shoes.