Safeway

3.9
1106 reviews

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher Shop
Looking for a grocery store near you? Visit your local Safeway located at 11290 Donner Pass Rd, Truckee, CA. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Safeway pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Safeway deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Safeway near you today! Safeway is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Safeway app for Safeway for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (530) 582-7950. Stop by and see why our service, convenience, and fresh offerings will make Safeway your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Safeway
11290 Donner Pass Rd, Truckee, CA
96161, United States

Hours

Reviews

3.9
1,106 reviews
5 stars
506
4 stars
264
3 stars
151
2 stars
65
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly mentioning a manager named Lisa who was frequently described as disrespectful.

Store Conditions

Customers reported the store being overcrowded and often dirty, with long checkout lines and insufficient staffing.

Product Quality

While some customers praised the quality of fresh produce and bakery items, others noted issues with expired or low-quality products.

Pricing

Many reviews mentioned high prices and confusing discount systems, leading to frustration among shoppers.

Positive Staff Experiences

Despite negative feedback, some customers recognized individual staff members for their helpfulness and excellent service.
  • DG
    Danielle Guzardo
    Nov 11, 2025
    1.0
    The employees at this store are completely incompetent. I lost over 300 dollars worth of ebt funds because of mistakes they made. I have never had a worse experience at a grocery store. The employee and manager took no accountability.
  • AG
    amrit gill
    Oct 31, 2025
    1.0
    The employee at your counter number two is very rude and angry. She behaves very badly with customers. I think you don't pay her or she works for free. Whenever I go to the store, she behaves very rudely and is very useless.
  • NH
    Nick House
    Oct 26, 2025
    1.0
    Was shopping for DoorDash the cashier Mona was complaining about her break not being on time and was not focused she did not scan all of my customers items and blamed me for it when I had put the stopper behind the five bread items as another customer was behind me I called DoorDash support to try to get the mistake fixed but it was not resolved the customer missed out on her bread items at the store missed out on the sale as well as my customer left me a bad review. Was a very poor experience as a contractor will not be spending my money here for a while after the last few interactions with management and this cashier and yes I filed a complaint with cooperate.
  • CI
    Cloudy The Immortal
    Oct 21, 2025
    1.0
    Absolutely horrible employees. I stopped here to get dog food while hiking, and sat down to feed my dogs. Manager comes out and says I'm not allowed to camp on property and had to leave immediately. Yet there were people sitting for hours in their RV and vehicles and people standing around drinking coffee and talking. Discrimination at its finest, they should just post a sign that says no homeless, even though I literally own my own house they discriminated against me simply because I had a hiking pack. Absolutely horrible people and I thought this was a progressive loving city?
  • NH
    Nick House
    Oct 18, 2025
    1.0
    The front end manager is a stuck up lady who harasses loyal customers and refuses to admit when she is wrong needs to be let go I boycotted this location for a year I’m low income so I know my thousand dollars I spend on groceries isn’t a lot but I chose to go to other locations for over a year I recently started going back most of the staff here are amazing and kind but this review isn’t for them it’s about one stuck up lady LISA she has accused me of stealing I was raised not to steal from people or company’s I have also previously worked for this store she claims to have footage(hasn’t shown her so called proof) so I guess I’m left to boycott this location for another year. On a previous experience she had pushed herself aggressively at my wife who has a disability that make it hard for her to even feel comfortable to go out to do shopping but yet this disrespectful over perfume soaked bad perm hairstyle lady had the audacity to say everything was fine today and I said yeah I guess everything could be if you can apologize for accusing me of stealing last year. The situation she claims I stole sounded more like a misunderstanding and less like theft I grew up poor dumpster diving with my mom to gather enough cans to pay bills so I’ve dealt with posh prissy people making assumptive accusations and judgments about me but I’m sick and tired of her every time I’m come into the store she leaves her post(usually she’s at self check out I’m sure that’s all she can do.) to shadow me around it’s outrageous and disgusting I have now filled a complaint with corporate and will be advising all my friends to not use this store until she either writes a written sincere apology or gets let go. Someone who is a manager should know how to de-escalate situations not escalate them it’s a shame that she won’t do any actual work there are so many better people who would excel at that job. Edit: I did reach out and have yet to receive a call but have been pulled aside by the store director and told “you need to treat my employees with dignity and respect.” Even though I am always nice to the employee I am friends with 8/10 of them or have good rapport with them.

Frequently Asked Questions About Safeway

Does Safeway accept SNAP EBT?

Yes, Safeway accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Safeway is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Safeway near me accept Apple Pay?

Yes, Safeway accepts Apple Pay and many other convenient payment methods!