Panera Bread

Reviews

• LL

  Love

  Nov 12, 2025
  1.0
  I went through the drive thru 2 days ago. It took approximately 20 minutes just for a soup and sandwich. I made it clear to the employee operating the drive thru that I don’t want onions on my sandwich, he replied back with NO Onions! Well , the onions were placed there anyways and my request was not accepted! I had to go to the ER because they clearly don’t know how to follow simple instructions!!! A manager at the Tracy location was notified that I had an allergic reaction to the onions. The report was sent to Cody T. in the corporate office. Well, he definitely didn’t care about me as a customer.. he was reaching out to offer a )75 .00 gift card for what had happened! Laughable! I spent 5 hours in an Emergency Room, missed work, needed prescriptions and he offers a $75.00 gift card thinking that I would eat there food again after getting sick! He’s delusional and doesn’t care about the customers or their requests! That is so disgusting and disrespectful and it goes to show what type of people they are and they should not be in business if they cannot listen and honor our requests, this is our food that we’re paying for! They cannot be trusted!!! Cody, doesn’t want to accept responsibility for the actions of his employees and that isn’t good customer service at all!!! They are responsible for what happened and he is only willing to refund the payment for the order and the gift that I will not be accepting ! Please spread the word about this location they have no business being in business if this is the way they treat their customers!! I will never eat here again, I plan to take this to a whole other level. It’s better to eat at home. It’s safer and the price for eating out is ridiculous especially if a person cannot even remember not to place a specific item at your request on your sandwich! The lack of communication is terrible if you can’t inform the kitchen that a customer requests no onions on their sandwich… I guess I’m was suppose to accept it the way I got it. There’s no remorse for their actions!! Think twice before coming here, it can happen to you as well!!
• PC

  Paul Connell

  Oct 28, 2025
  5.0
  Broccoli cheddar here is amazing. Bread is fresh. Highly recommend
• PG

  Paula Garcia

  Sep 20, 2025
  5.0
  This is a great place.. for any reason!
• NC

  Noemi Ceja

  Aug 25, 2025
  2.0
  We’ve been visiting this location for a few months, and while the manager is excellent and very helpful, most of the staff—especially during morning shifts—are often impatient and unwelcoming. Orders are frequently wrong, even when it’s the same one every time, and sometimes it takes personally stepping in to get proper service. The food quality is inconsistent as well: $10 sandwiches often come with very little meat, and coffee can taste like iced water with a splash of color. Repeated mistakes and lack of attentiveness make the experience frustrating. Management has a good handle, but overall, service and quality need improvement.
• AA

  Archie Amerie

  Aug 7, 2025
  5.0
  just wanted to update my 1 star review to a 5 star Rachel is a great worker and is the ideal employee when it comes to great service she is amazing and because of her i will continue to to come back everyday for breakfast thanks for being kind a simple hello does so much I was so sad with so much stress in a rush and she is so nice shows me there are people that actually care about great service

Frequently Asked Questions About Panera Bread