Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tracy,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
863 reviews
5 stars
382
4 stars
214
3 stars
99
2 stars
73
1 star
95
What are people saying?
AI-generated from recent customer reviews
Food Quality
Inconsistent food quality reported, with some customers experiencing dry or poorly prepared chicken, while others enjoyed fresh and tasty meals.
Customer Service
Customer service experiences varied widely; some praised the friendly and helpful staff, while others reported slow service and unprofessional behavior.
Cleanliness
The establishment was noted for being clean by several customers, although some mentioned issues with dirty tables.
Pricing
Customers expressed concerns about rising prices and portion sizes, feeling that the value for money has declined.
- DRD RJan 4, 20262.0Haven’t been at El Polo Loco or should I say El Polo Joko for a while the flavor is different and the 8 pc meal for $30 was hard and tasted like it’s been sitting under the light all day. Not going back the $5 Costco chicken is better and juicier.
- MKMs. KingIsHereDec 25, 20253.0My crunchy chicken tacos was not good yesterday. Not sure if it was because it was Christmas Eve and 6:45 pm. Greasy, more lettuce than chicken and lukewarm. The only item that was hot was the churros🤔🫣.
- NANaveed AssifiDec 18, 20255.0The best customer service. We love the Fire Grilled Chicken.
- NRNotna RehcukNov 29, 20255.0Good enough.
- YGYaveth GomezNov 26, 20255.0Delicious chicken
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Tracy, CA?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
Are there different hours for dine-in and delivery at El Pollo Loco?
Yes, dine-in hours are from 9:30 AM to 10:00 PM daily, while delivery is available from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service every day from 9:30 AM to 11:00 PM.
Are there any special holiday hours for El Pollo Loco?
Yes, on December 24th it's open from 9:30 AM to 7:00 PM, closed on December 25th, open 9:30 AM to 8:00 PM on December 31st, and open 10:00 AM to 9:00 PM on January 1st.
What type of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican cuisine, focusing on fire-grilled chicken dishes and handmade salsas and guacamole.
Which payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
Does El Pollo Loco have a drive-through service?
Yes, this location has a drive-through service for convenience.
What are some nearby restaurants to El Pollo Loco in Tracy?
Nearby restaurants include Texas Roadhouse, Chipotle Mexican Grill, Panda Express, Subway, Starbucks, and Ono Hawaiian BBQ, offering various dining options to explore before or after visiting El Pollo Loco.
Are there nearby stores or services that customers might find useful around El Pollo Loco?
Yes, places like GameStop for gaming needs, The UPS Store for shipping services, and Tracy Toyota for automotive needs are nearby, which can be convenient stops during your visit.