Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tracy,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
856 reviews
5 stars
378
4 stars
213
3 stars
98
2 stars
72
1 star
95
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or poorly prepared chicken, while others praised the freshness and taste.
Service Issues
Many reviews highlighted slow service and order inaccuracies, with some customers expressing frustration over missing items or incorrect orders.
Pricing Concerns
Several customers noted that prices have increased, leading to perceptions of reduced value for the amount of food received.
Cleanliness and Atmosphere
The establishment received mixed feedback on cleanliness, with some praising the clean environment while others reported dirty tables.
Customer Service
While some customers appreciated friendly and helpful staff, others reported unprofessional behavior and poor service experiences.
- BLbryan LopezNov 10, 20252.0Entre y no avía nadie en caja y las demás personas se hacen que no te an visto y como nadie se acercó me tube que retirar es incomodo porque aveces vas con el tiempo limitado a y solo abia un cliente
- EGEvan GreerSep 19, 20255.0Great food and fast service
- RRRaymond RamirezSep 17, 20254.0It's gotten pricey for chicken but good...
- CQCarl QuinnSep 13, 20254.0Help resolve issue without question good customer service.
- KBKelly BanhAug 11, 20253.0I usually like El Pollo but today I ordered a 2 piece (breast and wing) combo and they skimped me by giving me the smallest wing I've ever gotten at a chicken restaurant.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Tracy, CA?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
Are there different hours for dine-in and delivery at El Pollo Loco?
Yes, dine-in hours are from 9:30 AM to 10:00 PM daily, while delivery is available from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service every day from 9:30 AM to 11:00 PM.
Are there any special holiday hours for El Pollo Loco?
Yes, on December 24th it's open from 9:30 AM to 7:00 PM, closed on December 25th, open 9:30 AM to 8:00 PM on December 31st, and open 10:00 AM to 9:00 PM on January 1st.
What type of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican cuisine, focusing on fire-grilled chicken dishes and handmade salsas and guacamole.
Which payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
Does El Pollo Loco have a drive-through service?
Yes, this location has a drive-through service for convenience.
What are some nearby restaurants to El Pollo Loco in Tracy?
Nearby restaurants include Texas Roadhouse, Chipotle Mexican Grill, Panda Express, Subway, Starbucks, and Ono Hawaiian BBQ, offering various dining options to explore before or after visiting El Pollo Loco.
Are there nearby stores or services that customers might find useful around El Pollo Loco?
Yes, places like GameStop for gaming needs, The UPS Store for shipping services, and Tracy Toyota for automotive needs are nearby, which can be convenient stops during your visit.