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Brand Certified

Chipotle Mexican Grill

3.7
(781 reviews)

Business Details

2512 Naglee Rd, Tracy, CA
95304, United States
(209) 834-8845

About

Mexican Restaurant
Chipotle Tracy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2512 Naglee Rd, Tracy, CA
95304, United States

Hours

Reviews

3.7
781 reviews
5 stars
347
4 stars
176
3 stars
69
2 stars
54
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, especially during busy hours.

Food Quality

While some customers enjoyed the food, many complained about inconsistent quality, including overcooked or undercooked items and unsatisfactory portion sizes.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in food preparation areas.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, particularly with online and takeout orders.

Value for Money

Customers expressed dissatisfaction with portion sizes relative to prices, feeling that they were not receiving good value for their money.
  • ZS
    Zach Schultz
    Jan 31, 2026
    1.0
    I've ordered delivery through their app multiple times and for they most part they have given me what I've ordered but the past several times they outright do no.give me all of my items or make my food properly. The past 2 times I ordered a bowl with a large chips and queso and a side of guacamole but they only give me the bowl and two bags of chips and leave out the queso and guacamole. Why am I paying $40 for food when they can't be bothered to give me the food I ordered??? Don't buy from here it's a waste
  • CH
    Caeli Hall
    Jan 26, 2026
    5.0
    Servers were very kind and patient with kids in the party while they were ordering.
  • MK
    Ms. KingIsHere
    Jan 23, 2026
    3.0
    It can be a hit or miss. I get leary because I've seen workers toss spilled ingredients on serving counter back into serving container or the guacamole it dark at bottom and bright on top when getting a side of guacamole n chips🤔
  • KE
    Kris E
    Dec 30, 2025
    1.0
    We ordered two and the other order that was marked 1/2 was mine and as soon as I got to my 3rd bite I felt that there was something long, longer than the sliced vegetables and as I pulled out the fork out of my mouth I saw a thread of a hair, too bad I didn’t have a copy of the photo because my husband sent the photo directly to the Doordash app and reported it. And few mins later, my husband found another hair on his and that’s on the attached picture here. We didn’t mind dining in there sometimes when the lobby isn’t clean but ordering our food from Doordash app and finding out that there was hair in our food is absolutely disgusting. Seeing them working without hairnets, creates more quality and safety issues. What a night.
  • MM
    Meredith
    Dec 16, 2025
    1.0
    Horribly managed. It's dinner 5:15 pm and there's a line to the door with 1 person helping make everything plus ring up customers. GET A CLUE! 11 people in line with ONE employee. Ridiculously managed location. Poor poor service!! Kid working doing the best he can all by him self! This location is horrible already: serving not cooked crunchy rice habitually. now add the lack urgency or properly scheduling of employees and it's just nothing but garbage. Can't wait until mtn house opens so I never come back to this location again!

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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