Several reviews highlighted poor customer service, with reports of rude employees and incorrect closing times.
Food Quality
The food received positive feedback for being tasty, especially the cheesesteaks and fries, although some customers suggested larger portions.
Cleanliness
Most reviews indicated that the establishment is clean and well-maintained.
Pricing
Customers expressed concerns about high prices, feeling that the cost of sandwiches is too steep for the portion sizes.
YT
yessica trujillo
Feb 14, 2026
1.0
They claim they close at 8:00pm yet i got here at 7:35pm and the workers said they were closed. What type of business does that? Manger needs new employees who actually want to work. The guy in front talked to us in a very rude tone and he seemed tired, if you’re too lazy to work simply don’t get a job. There’s other hard working men who want a job but it gets taken by guys like him. Lazy lazy lazy. Never coming here again i’ll stick to the livermore location.
B2
Basketball Is Life 2kcheeser
Feb 14, 2026
1.0
Came in at exactly 7:34, drove 25 minutes to this location and the worker said he’s closed All while they close at 8 pm… worker was also super super rude when we asked if they are closed or not. Don’t go to this location they do not deserve your hard earned money!!! Worker was an Asian guy around 30 years old. Company should find this guy and fire him immediately!!! DONT DONT GO HEREEE
PC
Partho Chakraborty
Nov 30, 2025
5.0
That’s my second time coming this location just to have old school sandwiches all the way from Canada, because I was staying close by, but the stuff they are making is freaking awesome
BD
Brandon Davenport
Oct 17, 2025
5.0
Hello there I will say this the staff I dealt with was awesome. Claire who work for Charlie cheesestreak was one of the best and a great attitude and personality and awesome. I hope she and the rest of the staff are doing well
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at West Valley Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks does not offer delivery services as their delivery hours are closed every day.
Is there a drive-through option available at Charleys Cheesesteaks?
No, the drive-through option is not available as the drive-through hours are closed every day.
Can I place a takeout order at Charleys Cheesesteaks?
No, takeout services are currently unavailable since the takeout hours are closed all week.
Is pickup service offered at Charleys Cheesesteaks?
No, Charleys Cheesesteaks does not offer pickup services; their pickup hours are closed all days of the week.
What payment methods does Charleys Cheesesteaks accept?
They accept American Express, Discover, MasterCard, and Visa credit cards for payment.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 3200 Naglee Rd., #606, Tracy, CA 95376, United States inside West Valley Mall.
Are there any educational institutions near Charleys Cheesesteaks?
Yes, The Lamp College, a nursing and vocational school, is located nearby which could be convenient for students and staff to grab a meal.
What retail stores can I visit near Charleys Cheesesteaks?
Nearby retail options include Finish Line for sportswear, Bath & Body Works for beauty products, Spencer's for fashion accessories, and Trader Joe's for groceries.
Are there other dining options near Charleys Cheesesteaks at West Valley Mall?
Yes, you can find Hot Dog on a Stick and Auntie Anne's Pretzels nearby, offering a variety of quick dining choices before or after your meal at Charleys Cheesesteaks.
Brand Certified Facts from Charleys Cheesesteaks
Charleys Cheesesteaks partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: