Food Quality
Customers generally enjoyed the food, highlighting items like the roast beef sandwiches, steak bites, and potato cakes, though some expressed disappointment with specific items like the white mac and cheese and fish sandwich.
Customer Service
Feedback on customer service was mixed; while some praised friendly and helpful staff, others reported rude behavior and poor handling of order issues.
Cleanliness
The cleanliness of the restaurant received positive remarks, but there were also complaints about dirty tables and closed restrooms.
Pricing
Several customers noted that prices seemed high, especially in California, which affected their frequency of visits.
Operational Issues
There were complaints about inconsistent hours and availability of menu items, with some customers frustrated by closed dining areas and unavailability of specials.