Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Torrance,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
880 reviews
5 stars
471
4 stars
168
3 stars
81
2 stars
40
1 star
120
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially during non-busy times.
Food Quality
While many praised the food as delicious and fresh, there were complaints about incorrect orders and food quality issues.
Cleanliness
The restaurant was noted for its cleanliness by several customers, although there were also reports of flies and filthy restrooms.
Customer Service
Customer service received mixed reviews; some employees were praised for their friendliness and helpfulness, while others were criticized for rudeness and poor service.
Order Accuracy
Many customers appreciated that their orders were often correct, but there were notable instances of incorrect orders leading to dissatisfaction.
- FAFrank AlvarezNov 9, 20251.0Terri B the shift leader attendant needs to work on her customer service. She uses bad words to refer to customers I was just asking if my order was ready and she first pretended that she didn’t hear then after raised her voice. SHE NEEDS TO WORK ON HER CUSTOMER SERVICE because she is not on the streets she is working!!!
- GLGREG LYONSOct 28, 20255.0Stopped by for dinner with the family. Quickest service and the food was very tasty and the tables were very clean
- BMBusiness ManagerOct 27, 20251.0NASTY THE RESTROOM FILTHY SNELL IT AT THE COUNTER THEY GOT MY ENTIRE ORDER WRONG 25.00 2 pigeon wings wrong i dont eat Pigeons 1 chicken tostada salad with no sour cream, no beans, no salsa and no cheese they it all in anyway I will never return they don’t pay attention
- CCCharOct 11, 20255.0To begin, I was assisted at the window by this gorgeous employee by the name of David! Not only was he good looking, but he had excellent customer service! It never fails when I go to this location I could be guaranteed nothing is missing, the meat is perfectly cooked, and the sides are prepared perfectly. I actually have a El Polo Loco walking distance from my home, but it is horrible! I rather drive to the Torrance location for quality, eatable, delicious food.
- JJJackie Ericson (Jadenjax)Aug 31, 20255.0This review of for the assistant manager. He went above and beyond helping me with my app when I was beyond frustrated. Not sure his name but he was amazing
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Torrance?
El Pollo Loco in Torrance is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM.
Where is El Pollo Loco located in Torrance, CA?
El Pollo Loco is located at 17307 Crenshaw Blvd, Torrance, CA 90503.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for your convenience.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa for payment.
Is there a drive-through available at the Torrance El Pollo Loco location?
Yes, this location offers a drive-through service for quick and easy ordering.
How can I order food from El Pollo Loco on my mobile device?
You can order using the El Pollo Loco app available at the Apple App Store or through their online ordering website.
Does El Pollo Loco provide catering services?
Yes, catering services are available at this El Pollo Loco location.
Are there any gas stations near El Pollo Loco on Crenshaw Blvd?
Yes, there are several gas stations nearby including Rocket, Shell, and Chevron, convenient for refueling before or after your visit.
What nearby services can I visit after dining at El Pollo Loco?
After your meal, you can visit nearby places such as Torrance Dental Associates for dental care, Kitty's Beauty Salon for beauty services, or the Record Recycler for music and electronics shopping.
Are there any other Mexican restaurants near El Pollo Loco in Torrance?
Yes, nearby Mexican dining options include Taqueria El Otro Amigo and El Otro Amigo, offering authentic Mexican cuisine close by.