Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Torrance,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
890 reviews
5 stars
439
4 stars
209
3 stars
109
2 stars
45
1 star
88
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several customers reported issues with cleanliness, including dirty tables and restrooms.
Service Quality
Mixed feedback on service; some praised friendly staff while others experienced rude or unhelpful service.
Food Quality
Food quality is inconsistent; some customers enjoyed fresh and flavorful meals, while others received dry or incorrect orders.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with drive-thru service.
Value for Money
Customers appreciate the affordable prices and good portion sizes, although some noted that portion sizes have decreased.
- SBStacey BlakemanNov 10, 20254.0I was happy to learn that they accept various types of payment, including e b t. However, e b t is only accepted inside and not at the drive through. I ordered two double chicken avocado tosta salads and a chicken burrito.Along with two large cakes. They were exactly on point. Got our order perfectly? Including the extra dressings that we asked for if food look presentable was nice and warm, even by the time. I got home with it. Money well spent.
- CLCeeCee LOct 25, 20254.0Is the fast food restaurant and what else can you say? The location was clean and it wasn't very busy.So they seriously pretty quick.I usually just to drive through, actually sat in to eat this time
- IWIran WashingtonOct 19, 20251.0I ordered through FoorDash, and had missing items, call the location phone just rings and voicemail full, how can they correct this ?
- CGChristine GarciaOct 17, 20252.0I bought my supper tonight take out and got the Chicken Toastada. It was ok but the chicken was so dry and hard. I tried calling at 8pm but the mail box was full so I got disconnected. Sad 😒. I would like a refund or a free meal for next time. This was the Pollo Loco on Sepulveda & Western in Torrance, Ca. 10/17/25.
- PAPhaedra AgraphiotisSep 26, 20255.0Russia at El Pollo Loco is absolutely amazing! She is friendly, attentive, and goes above and beyond to make every visit a great experience. Her positive energy and excellent customer service truly stand out. The restaurant feels welcoming thanks to her warm attitude and professionalism. Highly recommend asking for her when you visit — she makes the meal that much better!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Torrance, CA?
El Pollo Loco in Torrance is open Monday to Saturday from 9:30 AM to 10:30 PM and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers in the area.
Can I order food online from El Pollo Loco?
Yes, you can order food online through their website or the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Does El Pollo Loco have free Wi-Fi for customers?
Yes, El Pollo Loco in Torrance offers free Wi-Fi for its customers.
Is El Pollo Loco equipped with a drive-through service?
Yes, this location has a drive-through service for convenient pick-up.
Where is El Pollo Loco located?
El Pollo Loco is located at 1565 W Sepulveda Blvd, Torrance, CA 90501, USA.
What nearby restaurants can I visit around El Pollo Loco?
Nearby restaurants include Silog (Filipino cuisine), Gushiya Sushi & Izakaya (Japanese/Sushi), Del Taco (Mexican fast food), Kimbap Paradise (Korean), and Yoshinoya (Japanese).
Are there entertainment options near El Pollo Loco?
Yes, Muse Karaoke offers karaoke and bar entertainment, and Game Republic provides internet cafe and amusement activities nearby.
What health and wellness services are available near El Pollo Loco?
Nearby you can find West Coast Dental of Torrance and South Bay Children’s Dental for dental care, Relaxation Spot for massage and reflexology, and Golden Nails for beauty salon services.