Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Torrance,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
896 reviews
5 stars
443
4 stars
210
3 stars
109
2 stars
45
1 star
89
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly and attentive staff while others report rude or unhelpful service.
Food Quality
Food quality is inconsistent; while many customers enjoy fresh and flavorful meals, others complain about dry or poorly prepared items.
Cleanliness
Cleanliness is a recurring issue, with several customers noting dirty tables and restrooms, impacting their overall experience.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, particularly with drive-thru service.
Value for Money
Many customers appreciate the affordable prices and good portion sizes, though some feel the quality does not always justify the cost.
- FRFrank Ramirez3 days ago1.0I bought a double chicken salad tostada on Friday 01/09/26 @ 1130 am. When I got back to work from the drive thru I opened my salad. There was no double portion of chicken and all rice with no pinto beans. I paid for a service and didn't get it. How hard is it to get my order right? I don't not want free food I want what I paid for, that simple.
- AAAllen5 days ago5.0Great for the family. Not to expensive and healthy.
- MRMikhail RomanovDec 16, 20255.0Fast service great customer service Rose helped me
- LLLawrence LeeNov 23, 20255.0The server is very courteous and friendly, even though she is busy taking and filling orders seemingly on a short-staffed night.
- SBStacey BlakemanNov 10, 20254.0I was happy to learn that they accept various types of payment, including e b t. However, e b t is only accepted inside and not at the drive through. I ordered two double chicken avocado tosta salads and a chicken burrito.Along with two large cakes. They were exactly on point. Got our order perfectly? Including the extra dressings that we asked for if food look presentable was nice and warm, even by the time. I got home with it. Money well spent.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Torrance, CA?
El Pollo Loco in Torrance is open Monday to Saturday from 9:30 AM to 10:30 PM and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers in the area.
Can I order food online from El Pollo Loco?
Yes, you can order food online through their website or the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Does El Pollo Loco have free Wi-Fi for customers?
Yes, El Pollo Loco in Torrance offers free Wi-Fi for its customers.
Is El Pollo Loco equipped with a drive-through service?
Yes, this location has a drive-through service for convenient pick-up.
Where is El Pollo Loco located?
El Pollo Loco is located at 1565 W Sepulveda Blvd, Torrance, CA 90501, USA.
What nearby restaurants can I visit around El Pollo Loco?
Nearby restaurants include Silog (Filipino cuisine), Gushiya Sushi & Izakaya (Japanese/Sushi), Del Taco (Mexican fast food), Kimbap Paradise (Korean), and Yoshinoya (Japanese).
Are there entertainment options near El Pollo Loco?
Yes, Muse Karaoke offers karaoke and bar entertainment, and Game Republic provides internet cafe and amusement activities nearby.
What health and wellness services are available near El Pollo Loco?
Nearby you can find West Coast Dental of Torrance and South Bay Children’s Dental for dental care, Relaxation Spot for massage and reflexology, and Golden Nails for beauty salon services.