El Pollo Loco

4.0
896 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Torrance,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1565 W Sepulveda Blvd, Torrance, CA
90501, United States

Hours

Reviews

4.0
896 reviews
5 stars
443
4 stars
210
3 stars
109
2 stars
45
1 star
89

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly and attentive staff while others report rude or unhelpful service.

Food Quality

Food quality is inconsistent; while many customers enjoy fresh and flavorful meals, others complain about dry or poorly prepared items.

Cleanliness

Cleanliness is a recurring issue, with several customers noting dirty tables and restrooms, impacting their overall experience.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, particularly with drive-thru service.

Value for Money

Many customers appreciate the affordable prices and good portion sizes, though some feel the quality does not always justify the cost.
  • FR
    Frank Ramirez
    3 days ago
    1.0
    I bought a double chicken salad tostada on Friday 01/09/26 @ 1130 am. When I got back to work from the drive thru I opened my salad. There was no double portion of chicken and all rice with no pinto beans. I paid for a service and didn't get it. How hard is it to get my order right? I don't not want free food I want what I paid for, that simple.
  • AA
    Allen
    5 days ago
    5.0
    Great for the family. Not to expensive and healthy.
  • MR
    Mikhail Romanov
    Dec 16, 2025
    5.0
    Fast service great customer service Rose helped me
  • LL
    Lawrence Lee
    Nov 23, 2025
    5.0
    The server is very courteous and friendly, even though she is busy taking and filling orders seemingly on a short-staffed night.
  • SB
    Stacey Blakeman
    Nov 10, 2025
    4.0
    I was happy to learn that they accept various types of payment, including e b t. However, e b t is only accepted inside and not at the drive through. I ordered two double chicken avocado tosta salads and a chicken burrito.Along with two large cakes. They were exactly on point. Got our order perfectly? Including the extra dressings that we asked for if food look presentable was nice and warm, even by the time. I got home with it. Money well spent.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Torrance, CA?

El Pollo Loco in Torrance is open Monday to Saturday from 9:30 AM to 10:30 PM and on Sunday from 10:00 AM to 10:30 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services to customers in the area.