El Pollo Loco

4.2
860 reviews
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Business Details

2940 W Pacific Coast Hwy, Torrance, CA
90505, United States
(310) 539-8792
https://restaurants.elpolloloco.com/ca/torrance/2940-w-pacific-coast-hwy
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Torrance,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
2940 W Pacific Coast Hwy, Torrance, CA
90505, United States

Hours

Reviews

4.2
860 reviews
5 stars
492
4 stars
197
3 stars
85
2 stars
33
1 star
53

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being fresh and delicious, particularly the grilled chicken and various menu items.

Service Issues

There were multiple complaints about incorrect orders, rude staff, and inconsistent service quality, especially during late hours.

Cleanliness

The establishment was noted for its cleanliness, contributing to a positive dining atmosphere.

Order Accuracy

Many reviews highlighted frequent issues with order accuracy, including missing items and incorrect substitutions.

Customer Experience

While some customers had great experiences with friendly staff, others reported poor service and unprofessional behavior.
  • ML
    MAXX Love
    Jan 3, 2026
    1.0
    I ask for the code for the restroom the Manager told me the restroom was not working. Someone else ask for the code the Manager gave the Mexican guy the code.I'm not Mexican .today Saturday i walked into El Pollo Loco.the lady worker looked at me and kept working. 5 seconds later a few Mexican people walked in the same lady said welcome. a few more seconds another group walked in same race. The Lady said welcome to them.i walked out.ill never buy anything from El Pollo Loco again.
  • AN
    Anton Noss
    Dec 21, 2025
    3.0
    Delivery service is horrible
  • AA
    Abel
    Nov 8, 2025
    5.0
    This El Pollo Loco is hands down one of the best places to visit in the South Bay! The staff are cordial and professional - reasonable requests are accommodated. The food is always fresh and delicious! The service is extremely friendly and prompt! The staff on duty for my last visit, Gloria, Iris, and Angel were excellent and made this visit as great as my other visits to this location - it's why I keep coming back! I believe Elsa, I hope I spelled her name right, works 1st shift and she is as wonderful and professional as those I mentioned, but frankly, the entire staff, chefs included, are top tier and brilliant at what they do. The next time you want something healthy, delicious, and that won't break the bank while feeding a lot of people, do yourself a favor and visit THIS El Pollo Loco!
  • AA
    Adrian
    Nov 3, 2025
    5.0
    Amazing pollo, super clean and tasty, it always delivers!
  • SP
    Samonia Parker
    Oct 19, 2025
    5.0
    I love coming here to get a bite to eat that’s still healthy! BRC are my favorite and gotta get it grilled!
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Torrance, CA?

El Pollo Loco in Torrance is open daily from 9:00 AM to midnight.

Where is El Pollo Loco located in Torrance?

El Pollo Loco is located at 2940 W Pacific Coast Hwy, Torrance, CA 90505.