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El Pollo Loco

3.5
(401 reviews)

Business Details

19300 Hawthorne Blvd, Torrance, CA
90503, United States
(310) 371-1406

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Torrance,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
19300 Hawthorne Blvd, Torrance, CA
90503, United States

Hours

Reviews

3.5
401 reviews
5 stars
177
4 stars
66
3 stars
27
2 stars
24
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes, leading to frustration and dissatisfaction.

Food Quality

While many praised the food for being tasty and fresh, there were complaints about portion sizes, overcooked items, and inconsistent quality.

Staff Performance

Feedback indicated that staff appeared to be understaffed and poorly trained, with some employees displaying unprofessional attitudes.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers highlighted excellent service from specific staff members and enjoyed the overall food quality.
  • KH
    Karen Huanosto
    1 day ago
    1.0
    I’m going this review on behalf of my mom who is older and had a horrible experience with customer service! She has gone multiple times because this is the closest to her. She went today and upon entering was left standing with no one attending or even acknowledging she was there… she was the only customer there since they had just opened. She had to ask if they would take her order and they directed her to the kiosk. She said she didn’t know how to use it so they begrudgingly took her order. Overall they were incredibly rude and dismissive and not a great experience.
  • DL
    Debbie Labeaux
    Jan 31, 2026
    5.0
    You can't go wrong with the Pollo Bowl. It's $5 with senior discount. The service is fast, staff are kind and helpful. Enjoy. Blessings.
  • CR
    Carlos Raul
    Jan 29, 2026
    5.0
    New look!! Inside the restaurant 👌
  • MM
    MrMingi2010
    Jan 28, 2026
    5.0
    Muy buen servicio todos los empleados son muy amables y atentos.
  • JA
    Joshua Almada
    Jan 7, 2026
    5.0
    Excellent service 👏

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Torrance, CA?

El Pollo Loco in Torrance is open daily from 10:00 AM to 11:00 PM.

Does El Pollo Loco in Torrance offer delivery services?

Yes, this El Pollo Loco location offers delivery services to customers.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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