Brand Certified
El Pollo Loco
3.5(401 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
19300 Hawthorne Blvd, Torrance, CA
90503, United States
Certified by El Pollo Loco • Feb 22, 2026
(310) 371-1406
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/torrance/19300-hawthorne-blvd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Torrance,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.5
401 reviews
5 stars
177
4 stars
66
3 stars
27
2 stars
24
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and frequent order mistakes, leading to frustration and dissatisfaction.
Food Quality
While many praised the food for being tasty and fresh, there were complaints about portion sizes, overcooked items, and inconsistent quality.
Staff Performance
Feedback indicated that staff appeared to be understaffed and poorly trained, with some employees displaying unprofessional attitudes.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers highlighted excellent service from specific staff members and enjoyed the overall food quality.
- KHKaren Huanosto1 day ago1.0I’m going this review on behalf of my mom who is older and had a horrible experience with customer service! She has gone multiple times because this is the closest to her. She went today and upon entering was left standing with no one attending or even acknowledging she was there… she was the only customer there since they had just opened. She had to ask if they would take her order and they directed her to the kiosk. She said she didn’t know how to use it so they begrudgingly took her order. Overall they were incredibly rude and dismissive and not a great experience.
- DLDebbie LabeauxJan 31, 20265.0You can't go wrong with the Pollo Bowl. It's $5 with senior discount. The service is fast, staff are kind and helpful. Enjoy. Blessings.
- CRCarlos RaulJan 29, 20265.0New look!! Inside the restaurant 👌
- MMMrMingi2010Jan 28, 20265.0Muy buen servicio todos los empleados son muy amables y atentos.
- JAJoshua AlmadaJan 7, 20265.0Excellent service 👏
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Torrance, CA?
El Pollo Loco in Torrance is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco in Torrance offer delivery services?
Yes, this El Pollo Loco location offers delivery services to customers.
Is there a drive-through option available at El Pollo Loco in Torrance?
Yes, the Torrance El Pollo Loco has a drive-through service.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
What is the address and contact number for El Pollo Loco in Torrance?
The restaurant is located at 19300 Hawthorne Blvd, Torrance, CA 90503. Phone number: +1 310-371-1406.
Where can I view the menu or order food online from El Pollo Loco in Torrance?
You can view the menu at https://www.elpolloloco.com/our-food/ and order online at https://order.elpolloloco.com/menu/hawthorne-blvd-190th-st.
What is special about the food preparation at El Pollo Loco?
El Pollo Loco uses whole chickens marinated in a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on open-flame grills for authentic taste.
What are some nearby places of interest around El Pollo Loco in Torrance?
Nearby places include South Bay Village shopping center, Fox Hollow Coffee shop, and Walmart Torrance - Hawthorne Blvd department store.
How can I use nearby public places to plan a visit to El Pollo Loco?
You can visit South Bay Village shopping center or have coffee at Fox Hollow Coffee, then conveniently walk or drive a short distance to El Pollo Loco for a meal.
Are there medical or automotive services near El Pollo Loco that customers might find useful?
Yes, nearby services include All Care Dental, Torrance Auto Body, and JAS Motors for dental and automotive needs.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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