While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Thousand Oaks,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Very fresh tasty πππππevery employee is nice an the manger chris
TC
Thomas Craven
Mar 3, 2026
3.0
The chicken is the only thing that is realy good at Pollo Loco. Forget the burritos, tacos, salads etc. Chicken and flour tortillas are the only thing worth the money they now charge after big increases in cost over the last few years. Much better value for the dollar and better tasting to boot, at Panda Express. They have kept quality high and prices have not gone up as much as Pollo Loco.
JM
Janice Melone
Mar 2, 2026
4.0
I was buying for someone else. I had a little trouble trying to communicate with the Spanish speaking cashier
TS
Tommy Sobhanpanah
Jan 19, 2026
3.0
Poor service. Teach you employees customer service. Itβs called common sense.
RJ
R C J
Dec 30, 2025
1.0
Fast food, I get it, but the food cooking quality difference between this location and others is stark. The chicken is always hammered! WAY over cooked. Do they mean to do this, or does it just sit there because they don't want to throw the old cooked chicken away? Considering how expensive it is, you should expect a quality that matches the price.
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