Chipotle Mexican Grill

3.9
289 reviews
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Business Details

162 W Hillcrest Dr, Thousand Oaks, CA
91360, United States
(805) 230-9193
https://locations.chipotle.com/ca/thousand-oaks/162-w-hillcrest-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2767
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About

Fast Food RestaurantMexican Restaurant
Chipotle Thousand Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
162 W Hillcrest Dr, Thousand Oaks, CA
91360, United States

Hours

Reviews

3.9
289 reviews
5 stars
147
4 stars
65
3 stars
28
2 stars
13
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning negative interactions with management.

Food Quality

There were mixed reviews on food quality, with some praising freshness while others complained about small portions and food safety issues.

Cleanliness

Numerous reviews highlighted poor cleanliness standards, with reports of dirty dining areas and unsanitary conditions.

Order Accuracy

Several customers expressed frustration over incorrect orders and inadequate portion sizes, particularly with online orders.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, praising specific staff members for their friendliness and efficiency.
  • JS
    Jasmin Suzan
    Oct 27, 2025
    1.0
    Worst place ever the staff talks bad about you in Spanish because there employees got the order wrong the manager no different talking bad and kept staring rudely
  • CF
    Clara Flores
    Sep 13, 2025
    1.0
    service was severely mediocre, the white girl who seemed in charge but doing a terrible job at it was all rude. Gave me dirty looks and under served my food plus overcharged my order. Shame.
  • ZM
    zach margeson
    Aug 29, 2025
    1.0
    You will inconvenience them by walking in. Not greet you not talk to you be rude if you question anything or speak out about how they are treating people. Empty restaurant and rude employees. Food was awful the whole restaurant should be shut down for how unclean it is. Management doesn’t care
  • CC
    Chiquiz Chiquiz
    Aug 9, 2025
    2.0
    Not as good as I thought.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Thousand Oaks?

Chipotle Mexican Grill in Thousand Oaks is open daily from 10:30 AM to 11:00 PM.

Does Chipotle Mexican Grill in Thousand Oaks offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.