Chipotle Mexican Grill

3.9
289 reviews
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Business Details

162 W Hillcrest Dr, Thousand Oaks, CA
91360, United States
(805) 230-9193
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Thousand Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
162 W Hillcrest Dr, Thousand Oaks, CA
91360, United States

Hours

Reviews

3.9
289 reviews
5 stars
146
4 stars
65
3 stars
28
2 stars
13
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and negative attitudes from employees.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, others complained about small portions, incorrect orders, and food safety issues.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty tables and overflowing trash cans.

Management Issues

Customers expressed dissatisfaction with management's handling of staff and operational issues, including being understaffed and not addressing customer complaints.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted positive experiences at this location.
  • JS
    Jasmin Suzan
    Oct 27, 2025
    1.0
    Worst place ever the staff talks bad about you in Spanish because there employees got the order wrong the manager no different talking bad and kept staring rudely
  • CF
    Clara Flores
    Sep 13, 2025
    1.0
    service was severely mediocre, the white girl who seemed in charge but doing a terrible job at it was all rude. Gave me dirty looks and under served my food plus overcharged my order. Shame.
  • ZM
    zach margeson
    Aug 29, 2025
    1.0
    You will inconvenience them by walking in. Not greet you not talk to you be rude if you question anything or speak out about how they are treating people. Empty restaurant and rude employees. Food was awful the whole restaurant should be shut down for how unclean it is. Management doesn’t care
  • CC
    Chiquiz Chiquiz
    Aug 9, 2025
    2.0
    Not as good as I thought.
  • DW
    Derek White
    Jul 9, 2025
    4.0
    I wish they got my order right.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Thousand Oaks?

Chipotle Mexican Grill in Thousand Oaks is open daily from 10:30 AM to 11:00 PM.

Does Chipotle Mexican Grill in Thousand Oaks offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.