Chipotle Mexican Grill

3.7
390 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Newbury Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
935 Broadbeck Dr, Thousand Oaks, CA
91320, United States

Hours

Reviews

3.7
390 reviews
5 stars
170
4 stars
97
3 stars
33
2 stars
18
1 star
72

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers reported consistently small portion sizes, leading to dissatisfaction with value for money.

Service Quality

Mixed reviews on service; some employees were praised for friendliness, while others were criticized for rudeness and poor attitude.

Cleanliness Issues

Multiple reviews highlighted cleanliness problems, including dirty tables and unsanitary conditions.

Food Quality

Customers expressed concerns about the quality of meat and freshness of ingredients, with some reporting food safety issues.

Order Accuracy

Frequent complaints about incorrect orders, particularly with online and delivery services.
  • DD
    Drake
    Oct 16, 2025
    1.0
    Half portions should be expected if you see the manager Nicole Hangs there. Caucasian woman with tattoos. Goes out of her way to skimp and make sure your bowl looks half empty. Id rather drive to the Chipotle at The Oaks where they actually serve full portions
  • RC
    Rebecca Castro
    Oct 3, 2025
    4.0
    This is my local chipotle and I come here regularly. Today I got FANTASTIC service from Jaden and the staff working. Everyone was super accommodating and Jaden was excellent with helping me use my birthday reward to get my free guacamole !! Thank you Jaden !!!
  • DO
    dwaeg oppa
    Aug 31, 2025
    1.0
    I already saw a similar experience in the reviews regarding this specific employee. She was extremely cold and rude. I also came in at 9PM (still an hour before closing), and she was acting like it was the biggest inconvenience to her and that all the portions she was about to serve came out of her paycheck. She served me little portions of everything, and then made faces when she would have to restock certain sides they didn’t have. This was such weird behavior because there was like a line of 10 people behind me, so either way they would have to bring out more ingredients to make the bowls or whatever. This entire interaction made me uncomfortable so I forgot to ask for guac as I usually do. When I realized (only about 5 minutes after placing and receiving my order), I went back and kindly asked her if I could get guacamole on the side. She coldly said they were out (which okay I can understand, they were an hour out from close), but then I also asked for vinaigrette that SHE forgot to give my friend earlier, and she grabs a vinaigrette and adobo ranch from the fridge and quite literally throws it across the counter. I guess she gave the adobo ranch for free (didn’t even ask for allat), but the entire interaction was terrible, and she has a crazy attitude. I’ve worked customer service and food service, and I get it can be frustrating at times, and closing can be stressful, but this was just insane.
  • AK
    Arthur K
    Aug 28, 2025
    1.0
    Staff is nice, but the quality of meat at Chipotle in general has gone to junk. Fat, skin, cartilage, basically unprocessed meat. Theyd do better grinding it into burgers than serving like this. It used to be great. If you care about what youre chewing, its time to abandon Chipotle.
  • CH
    Cindy H.
    Aug 21, 2025
    2.0
    I hope it's not always this dirty. We walked in at 9pm because it was the only quick service location still open. The older woman at the counter was visibly agitated that she had customers an hour before closing time. She was not friendly to say the least. Then we went to sit and the place was such a mess. Almost all of the tables were dirty. I ordered a steak salad so I went to grab a fork but there were none. Unfortunately I had to go back to ask the lady and she said they were out of forks. She said there are spoons, as if it's totally normal to eat a salad with a spoon. I literally gaped at her with uncomprehension. I hope they get a shipment of forks the next morning or everyone will have to eat with spoons?? I grabbed a plastic fork from my car and the salad was good, but the steak had so much gristle. I already deleted my Chipotle app.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Newbury Park?

Chipotle Mexican Grill in Newbury Park is open daily from 10:30 AM to 10:00 PM.

Does Chipotle Newbury Park offer pickup and delivery services?

Yes, this location provides both in-store pickup and delivery services.