Chipotle Newbury Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported consistently small portion sizes, leading to dissatisfaction with value for money.
Service Quality
Mixed reviews on service; some employees were praised for friendliness, while others were criticized for rudeness and poor attitude.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty tables and unsanitary conditions.
Food Quality
Customers expressed concerns about the quality of meat and freshness of ingredients, with some reporting food safety issues.
Order Accuracy
Frequent complaints about incorrect orders, particularly with online and delivery services.
DD
Drake
Oct 16, 2025
1.0
Half portions should be expected if you see the manager Nicole Hangs there. Caucasian woman with tattoos. Goes out of her way to skimp and make sure your bowl looks half empty. Id rather drive to the Chipotle at The Oaks where they actually serve full portions
RC
Rebecca Castro
Oct 3, 2025
4.0
This is my local chipotle and I come here regularly. Today I got FANTASTIC service from Jaden and the staff working. Everyone was super accommodating and Jaden was excellent with helping me use my birthday reward to get my free guacamole !! Thank you Jaden !!!
DO
dwaeg oppa
Aug 31, 2025
1.0
I already saw a similar experience in the reviews regarding this specific employee. She was extremely cold and rude. I also came in at 9PM (still an hour before closing), and she was acting like it was the biggest inconvenience to her and that all the portions she was about to serve came out of her paycheck. She served me little portions of everything, and then made faces when she would have to restock certain sides they didn’t have. This was such weird behavior because there was like a line of 10 people behind me, so either way they would have to bring out more ingredients to make the bowls or whatever. This entire interaction made me uncomfortable so I forgot to ask for guac as I usually do. When I realized (only about 5 minutes after placing and receiving my order), I went back and kindly asked her if I could get guacamole on the side. She coldly said they were out (which okay I can understand, they were an hour out from close), but then I also asked for vinaigrette that SHE forgot to give my friend earlier, and she grabs a vinaigrette and adobo ranch from the fridge and quite literally throws it across the counter. I guess she gave the adobo ranch for free (didn’t even ask for allat), but the entire interaction was terrible, and she has a crazy attitude. I’ve worked customer service and food service, and I get it can be frustrating at times, and closing can be stressful, but this was just insane.
AK
Arthur K
Aug 28, 2025
1.0
Staff is nice, but the quality of meat at Chipotle in general has gone to junk. Fat, skin, cartilage, basically unprocessed meat. Theyd do better grinding it into burgers than serving like this. It used to be great. If you care about what youre chewing, its time to abandon Chipotle.
CH
Cindy H.
Aug 21, 2025
2.0
I hope it's not always this dirty. We walked in at 9pm because it was the only quick service location still open. The older woman at the counter was visibly agitated that she had customers an hour before closing time. She was not friendly to say the least. Then we went to sit and the place was such a mess. Almost all of the tables were dirty. I ordered a steak salad so I went to grab a fork but there were none. Unfortunately I had to go back to ask the lady and she said they were out of forks. She said there are spoons, as if it's totally normal to eat a salad with a spoon. I literally gaped at her with uncomprehension. I hope they get a shipment of forks the next morning or everyone will have to eat with spoons?? I grabbed a plastic fork from my car and the salad was good, but the steak had so much gristle. I already deleted my Chipotle app.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Newbury Park?
Chipotle Mexican Grill in Newbury Park is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Newbury Park offer pickup and delivery services?
Yes, this location provides both in-store pickup and delivery services.
How can I place an online order for Chipotle Newbury Park?
You can place an order online via their official ordering site at https://order.chipotle.com/ or through the Chipotle mobile app.
What type of food does Chipotle Mexican Grill offer at the Newbury Park location?
They offer a customizable menu including burritos, bowls, quesadillas, tacos, and salads featuring responsibly sourced ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Newbury Park LGBTQ friendly?
Yes, Chipotle at Newbury Park welcomes LGBTQ customers.
What is the address and contact information for Chipotle Mexican Grill in Newbury Park?
The address is 935 Broadbeck Dr, Thousand Oaks, CA 91320. You can call them at +1 805-499-3561 or email at ca.0706.newbury@chipotle.com.
What nearby coffee shops can I visit before or after dining at Chipotle Newbury Park?
You can visit nearby Starbucks locations or Conejo Coffee for coffee and smoothies before or after your Chipotle meal.
Are there other Mexican restaurants near Chipotle Newbury Park?
Yes, nearby Mexican restaurants include Tortilla Beach Newbury Park and additional Chipotle Mexican Grill locations.
What other dining options are available near Chipotle in Newbury Park?
Other nearby dining options include Islands Restaurant Newbury Park, Ranch Hand BBQ, Crumbl - Newbury Park, Jack in the Box, and Daphne's Mediterranean Cafe.
Are there useful nearby services for customers visiting Chipotle Newbury Park?
Yes, customers can access services like Wells Fargo Bank and ATM, Chevron Station gas station, and FedEx Office Print & Ship Center nearby.